Key responsibilities:
· Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
· Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
· Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
· Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
· Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
· Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
· Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
· Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
· Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
· Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
· Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
· Ensure compliance with GxP regulations and audit readiness at all times.
· Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.
Required Skills & Experience
· Strong experience in MES Werum PAS‑X systems.
· Hands-on expertise in ServiceNow (Incident, Change, SLA management).
· Proven knowledge of GxP, validation, audit support, and CSV processes.
· Excellent communication, coordination, and stakeholder management skills.
Benefits Cognizant:
· Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
· Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
· Private Medical Subscription or Insurance
· Life insurance
· Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
· Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
· Annual leave – 22 working days
· Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals
Please note that only suitable candidates will be contacted. Cognizant and its affiliated companies are firmly committed to protecting your privacy. This Candidate Privacy Notice provides you with all the details on what we do with Personal Information we collect during and after the recruitment process.
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Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
