Job Title: Deskside Support Engineer
Job Location: Onsite- Boston, MA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a highly skilled Deskside Support Engineer to provide end-user computing support, ensuring seamless operation of desktop environments, peripherals, and collaboration tools. The ideal candidate will deliver high-quality, “white-glove” IT support, maintain SLAs, and contribute to operational efficiency and end-user satisfaction.
Salary and Other Compensation:
The annual salary for this position is between $60,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Provide end-to-end desktop and deskside support for hardware, software, and peripheral devices including laptops, desktops, mobile devices, printers, scanners, and AV equipment
Troubleshoot, isolate, and resolve technical issues across operating systems, applications, and network connectivity
Ensure systems are properly configured and integrated with network drives and enterprise applications
Deliver support via in-person, phone, email, and remote tools
Maintain and consistently meet Service Level Agreements (SLAs)
Perform hardware builds, imaging, deployment, and asset readiness for new devices
Manage and track hardware/software inventory as per organizational policies
Support boardroom and AV setups, including video conferencing tools like MS Teams and Zoom
Train end users on standard applications, hardware usage, and best practices
Work independently on incidents and follow escalation procedures when required
Collaborate with vendors and internal teams for issue resolution and procurement needs
Participate in testing, documentation, and implementation of IT projects
Provide on-call support as part of an after-hours rotation
Build and maintain strong relationships with business users and stakeholders
What you’ll need to succeed (required skills)
Desktop Support & Administration: Installation, configuration, maintenance, and troubleshooting of desktops, laptops, and peripherals
Windows Environment:
Windows 10 OS support
Windows Server (2008/2012) exposure
Active Directory, Group Policy, Terminal Services, DFS
Imaging & Deployment Tools: SCCM 2012, MDT, WDS
Office Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), Office 365
End User Computing: Troubleshooting desktops, laptops, tablets, printers, and related devices
AV & Collaboration Tools: Setup and troubleshooting of boardroom equipment, MS Teams, Zoom
ITSM Tools: Experience with ticketing tools (preferably ServiceNow)
ITIL Processes: Strong understanding of incident, problem, and change management
Vendor & Procurement Coordination: Hardware/software troubleshooting and purchasing support
Soft Skills & Competencies
Strong verbal and written communication skills with the ability to interact across all organizational levels
Excellent customer service orientation with a focus on delivering high-quality user experience
Ability to work independently with minimal supervision
Strong problem-solving and analytical skills under pressure
Ability to prioritize tasks and manage multiple tickets in a fast-paced environment
Experience working in onsite-offshore support models
Flexible and adaptable with a proactive and positive attitude
Continuous learner with interest in staying updated on desktop technologies and ITIL practices
Preferred Skills
Experience in a corporate or enterprise IT support environment
Exposure to inventory management systems
Certifications such as ITIL Foundation, Microsoft certifications (nice to have)
Work Location & Requirements
- 10-15% travel across other sites.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Boston, MA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
