Job Title: Deskside Support Engineer
Job Location: Onsite- Boston, MA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a highly skilled Deskside Support Engineer to provide end-user computing support, ensuring seamless operation of desktop environments, peripherals, and collaboration tools. The ideal candidate will deliver high-quality, “white-glove” IT support, maintain SLAs, and contribute to operational efficiency and end-user satisfaction.
Salary and Other Compensation:
The annual salary for this position is between $60,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Provide end-to-end desktop and deskside support for hardware, software, and peripheral devices including laptops, desktops, mobile devices, printers, scanners, and AV equipment
Troubleshoot, isolate, and resolve technical issues across operating systems, applications, and network connectivity
Ensure systems are properly configured and integrated with network drives and enterprise applications
Deliver support via in-person, phone, email, and remote tools
Maintain and consistently meet Service Level Agreements (SLAs)
Perform hardware builds, imaging, deployment, and asset readiness for new devices
Manage and track hardware/software inventory as per organizational policies
Support boardroom and AV setups, including video conferencing tools like MS Teams and Zoom
Train end users on standard applications, hardware usage, and best practices
Work independently on incidents and follow escalation procedures when required
Collaborate with vendors and internal teams for issue resolution and procurement needs
Participate in testing, documentation, and implementation of IT projects
Provide on-call support as part of an after-hours rotation
Build and maintain strong relationships with business users and stakeholders
What you’ll need to succeed (required skills)
Desktop Support & Administration: Installation, configuration, maintenance, and troubleshooting of desktops, laptops, and peripherals
Windows Environment:
Windows 10 OS support
Windows Server (2008/2012) exposure
Active Directory, Group Policy, Terminal Services, DFS
Imaging & Deployment Tools: SCCM 2012, MDT, WDS
Office Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), Office 365
End User Computing: Troubleshooting desktops, laptops, tablets, printers, and related devices
AV & Collaboration Tools: Setup and troubleshooting of boardroom equipment, MS Teams, Zoom
ITSM Tools: Experience with ticketing tools (preferably ServiceNow)
ITIL Processes: Strong understanding of incident, problem, and change management
Vendor & Procurement Coordination: Hardware/software troubleshooting and purchasing support
Soft Skills & Competencies
Strong verbal and written communication skills with the ability to interact across all organizational levels
Excellent customer service orientation with a focus on delivering high-quality user experience
Ability to work independently with minimal supervision
Strong problem-solving and analytical skills under pressure
Ability to prioritize tasks and manage multiple tickets in a fast-paced environment
Experience working in onsite-offshore support models
Flexible and adaptable with a proactive and positive attitude
Continuous learner with interest in staying updated on desktop technologies and ITIL practices
Preferred Skills
Experience in a corporate or enterprise IT support environment
Exposure to inventory management systems
Certifications such as ITIL Foundation, Microsoft certifications (nice to have)
Work Location & Requirements
- 10-15% travel across other sites.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Boston, MA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
