About the role
As a Principal Infrastructure Developer, you will make an impact by designing and enhancing enterprise-scale solutions on the ServiceNow platform, with a focus on Business Management, Automation Engine, Agentic AI, and Experience Design. You will be a valued member of the delivery team and work collaboratively with product managers, architects, and infrastructure stakeholders to deliver scalable automation and intuitive user experiences that drive business value.
In this role, you will:
Design and implement ServiceNow Business Management solutions that enable effective planning, execution, and reporting across global infrastructure initiatives.
Develop and optimize automation workflows using ServiceNow Automation Engine to improve operational efficiency and service reliability.
Configure and enhance Agentic AI capabilities for intelligent incident management, recommendations, and proactive issue resolution.
Create user-centric experiences and workflows that simplify complex infrastructure processes and improve adoption across stakeholders.
Collaborate across teams to translate product lifecycle management requirements into scalable ServiceNow solutions that ensure end-to-end visibility and traceability.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
6–10 years of experience in enterprise-scale ServiceNow implementations within complex environments
Strong hands-on expertise in ServiceNow Business Management modules (demand, project, resource management)
Proven experience with ServiceNow Automation Engine, including workflow design, orchestration, and integrations
Good experience in ITSM modules, including Incident, Problem, Change Management, Flow Designer, and Service Catalog Management
Experience configuring AI-driven capabilities within ServiceNow (e.g., incident triage, request handling, recommendations)
Solid understanding of product lifecycle management processes across infrastructure or platform services
Experience with ServiceNow scripting:
Client-side (Client Scripts, UI Policies, UI Actions)
Server-side (Business Rules, Script Includes, UI Actions)
These will help you stand out
Good understanding of Service Portal and basic knowledge of Strategic Portfolio Management (SPM)
Experience designing user-centric ServiceNow experiences with strong focus on usability and adoption
Knowledge of infrastructure operations, observability, and automation in hybrid environments
Experience with performance tuning, integrations, and scalable data models within ServiceNow
Strong communication and facilitation skills, with experience working across technical and business stakeholders
Salary and Other Compensation:
Applicants will be accepted till 07/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring fresh ideas and innovation to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
