At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide as Retirement Service Specialist
Core functions:
· Interacts with customers by answering and resolving customer needs by having strong knowledge of multiple Retirement products, e.g. Withdrawals, Distribution, Investment, Account Maintenance and Loans
· Responds and anticipates the customer's needs on multiple products and/or processes while utilizing and navigating several systems and web applications.
· Responsible for ensuring consistent and superior experience for all customers while incorporating the established service processes in all interactions.
· Resolves complex customer issues real time. Ensures that all appropriate transactions are completed with satisfactory resolution or appropriately escalated to the relevant departments
· Represent the company in a professional manner that provides high quality service and encourages long-term relationships to facilitate retention and increased business growth.
· Provide prompt, courteous and excellent service to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, applicable compliance and operations policies and procedures, and other policies of the company.
· Possess a high degree of integrity and actively cooperate and interact with all stakeholders
· Perform other job-related duties or special projects as required.
· Maintain knowledge of necessary products and services.
· Complete necessary documentation in all utilized systems.
· Meet or exceed all the Service Levels
· Ability to work on rotational shifts from 6am to 7pm CR time.
Requirements:
· Education: High school diploma, GED, or equivalent
· Experience: Minimum 12+ months experience in customer service role including knowledge of Retirement or Pension products, accounting, financials, investments and Loans
· Language Proficiency: Written and verbal communication, interpersonal, basic math proficiency both in English & Spanish, B2, C1 and C2 English Level
· Technical Proficiency: Basic computer skills and the ability to navigate the company’s customer service software.
· Skills:
o Excellent communication and interpersonal skills
o Ability to handle stressful situations and remain calm.
o Good problem-solving skills and attention to detail
o Must be able to type 35 wpm.
o Self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
