Job Title: IT Support Engineer
Job Location: Onsite - Bentonville, AR
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems.
The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.
In this role, you will
- Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.
- Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.
- Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.
- Coordinate with internal technology teams and vendors to troubleshoot, escalate, and resolve user incidents and service requests through to closure.
- Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.
- Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.
- Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.
What you’ll need to succeed (required skills)
- Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.
- Good understanding of Windows OS imaging, deployment, and device provisioning processes.
- Experience troubleshooting hardware, software, printer, and peripheral-related issues.
- Ability to diagnose and resolve end-user technical issues efficiently.
- Familiarity with IT ticket management and service request handling processes.
- Knowledge of asset inventory management and asset lifecycle procedures.
- Strong customer service, communication, and problem-solving skills.
- Ability to coordinate effectively with users, vendors, and technical support teams.
Preferred Skills
- Basic network troubleshooting knowledge for user endpoints.
- Understanding of network connectivity concepts, cabling, and patching activities.
- Familiarity with ServiceNow (SNOW) or similar ITSM tools.
- Experience supporting Microsoft Outlook and Microsoft 365 applications.
- Knowledge of workplace technology support and endpoint management practices.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bentonville, AR, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
