Job Title: IT Support Engineer
Job Location: Onsite - Bentonville, AR
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems.
The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.
In this role, you will
- Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.
- Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.
- Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.
- Coordinate with internal technology teams and vendors to troubleshoot, escalate, and resolve user incidents and service requests through to closure.
- Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.
- Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.
- Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.
What you’ll need to succeed (required skills)
- Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.
- Good understanding of Windows OS imaging, deployment, and device provisioning processes.
- Experience troubleshooting hardware, software, printer, and peripheral-related issues.
- Ability to diagnose and resolve end-user technical issues efficiently.
- Familiarity with IT ticket management and service request handling processes.
- Knowledge of asset inventory management and asset lifecycle procedures.
- Strong customer service, communication, and problem-solving skills.
- Ability to coordinate effectively with users, vendors, and technical support teams.
Preferred Skills
- Basic network troubleshooting knowledge for user endpoints.
- Understanding of network connectivity concepts, cabling, and patching activities.
- Familiarity with ServiceNow (SNOW) or similar ITSM tools.
- Experience supporting Microsoft Outlook and Microsoft 365 applications.
- Knowledge of workplace technology support and endpoint management practices.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bentonville, AR, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
