Job Summary
We are looking for a skilled End User Support Engineer to provide technical support for Windows 10 Windows 11 laptops desktops MacOS devices and mobile devices. The role will support users with Microsoft 365 Active Directory printer issues MFD issues collaboration room systems and basic network connectivity. The ideal candidate should have strong troubleshooting skills good communication skills and the ability to resolve user issues within agreed service timelines.
Responsibilities
Provide technical support for Windows 10 Windows 11 laptop desktop MacOS and mobile devices.
Troubleshoot Microsoft 365 applications user access issues email issues and basic configuration problems.
Manage user accounts groups password resets and access requests in Active Directory.
Support printer and MFD related incidents including connectivity driver issues and basic device troubleshooting.
Assist with device management and software deployment using JAMF SCCM and MECM.
Support Zoom and Webex Rooms for meeting room setup basic troubleshooting and user assistance.
Troubleshoot basic network issues including connectivity WiFi LAN and VPN related problems.
Log track and resolve incidents and service requests within agreed timelines.
Coordinate with internal IT teams and vendors for issue resolution when required.
Maintain accurate documentation for tickets assets and troubleshooting steps.
Required Skills
Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.
Good To Have Skills
JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
