Deskside Support Engineer
Location: Houston TX (Onsite)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Summary
1-5 years of experience in desktops, workstations, notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed
Responsibilities
Provide hardware break fix support, typically by whole unit swap
Manage spares provided on site
Provide deskside support, as described
Execute installations and changes
Deliver an excellent level of customer service
Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
Interface with multiple levels of end users, management, VIPs’ and local technical staff.
Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
Responsible for asset tagging and entering all incoming equipment into our asset management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Technical Skills
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Strong Microsoft Office skills (Outlook, Word, and Excel)
Effective communication in English and local languages
Applications will be accepted until 8/24/2026
The annual salary for this position is between $37,800- $59,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#CB
#IND123
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
