About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Senior Business Analyst, Holidays, you will make an impact by driving functional analysis across booking and servicing flows for airline holiday platforms, with a focus on Amadeus Passenger Service System configuration and digital delivery. You will be a valued member of the consulting team and work collaboratively with business stakeholders, digital teams, architecture teams, technology partners, and clients to translate complex requirements into clear, structured solutions.
In this role, you will:
- Analyze, refine, and document business requirements related to hotel booking, servicing, and holiday platform capabilities.
- Support end-to-end functional flow definition across booking, manage-your-booking, consumption, servicing, and exception scenarios.
- Deepen functional analysis across Amadeus PSS capabilities, including PNR creation, PNR updates, servicing processes, and associated booking flows.
- Partner with digital, architecture, business, and IT stakeholders to clarify requirements, validate solution design, and identify impacts, dependencies, risks, and gaps.
- Translate business needs into clear, structured requirements and Jira stories that support effective delivery across complex IT environments.
- Build subject matter expertise in Amadeus PSS and airline digital ecosystems, becoming a trusted functional and technical reference point for stakeholders.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring work from a client or Cognizant office in Abu Dhabi, UAE.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- Strong experience with Amadeus Passenger Service System, including PNR structure, PNR lifecycle, ancillary services, SSR, booking flows, and servicing flows.
- Experience in the airline, travel, or holidays domain, with the ability to support complex business and technology delivery environments.
- Proven experience as a Business Analyst, Functional Analyst, or similar consulting role in complex IT delivery programs.
- Ability to work across business, digital, architecture, IT, and partner teams to clarify requirements and validate solution direction.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
These will help you succeed
- Experience supporting an airline holidays platform or travel retail platform.
- Good understanding of digital platforms, system integrations, and airline servicing ecosystems.
- Experience writing structured requirements, user stories, acceptance criteria, or Jira stories for technology delivery teams.
- Ability to identify functional gaps, risks, inconsistencies, and dependencies early in the delivery lifecycle.
Comfort operating in a consulting environment where priorities, stakeholders, and delivery needs may evolve.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
