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Senior consultant (Business Analyst - Holidays)

00070173221

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice. We’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the role

As a Senior Business Analyst, Holidays, you will make an impact by driving functional analysis across booking and servicing flows for airline holiday platforms, with a focus on Amadeus Passenger Service System configuration and digital delivery. You will be a valued member of the consulting team and work collaboratively with business stakeholders, digital teams, architecture teams, technology partners, and clients to translate complex requirements into clear, structured solutions.

In this role, you will:

  • Analyze, refine, and document business requirements related to hotel booking, servicing, and holiday platform capabilities.
  • Support end-to-end functional flow definition across booking, manage-your-booking, consumption, servicing, and exception scenarios.
  • Deepen functional analysis across Amadeus PSS capabilities, including PNR creation, PNR updates, servicing processes, and associated booking flows.
  • Partner with digital, architecture, business, and IT stakeholders to clarify requirements, validate solution design, and identify impacts, dependencies, risks, and gaps.
  • Translate business needs into clear, structured requirements and Jira stories that support effective delivery across complex IT environments.
  • Build subject matter expertise in Amadeus PSS and airline digital ecosystems, becoming a trusted functional and technical reference point for stakeholders.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring work from a client or Cognizant office in Abu Dhabi, UAE.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you must have to be considered

  • Strong experience with Amadeus Passenger Service System, including PNR structure, PNR lifecycle, ancillary services, SSR, booking flows, and servicing flows.
  • Experience in the airline, travel, or holidays domain, with the ability to support complex business and technology delivery environments.
  • Proven experience as a Business Analyst, Functional Analyst, or similar consulting role in complex IT delivery programs.
  • Ability to work across business, digital, architecture, IT, and partner teams to clarify requirements and validate solution direction.
  • Strong analytical, communication, stakeholder management, and problem-solving skills.

These will help you succeed

  • Experience supporting an airline holidays platform or travel retail platform.
  • Good understanding of digital platforms, system integrations, and airline servicing ecosystems.
  • Experience writing structured requirements, user stories, acceptance criteria, or Jira stories for technology delivery teams.
  • Ability to identify functional gaps, risks, inconsistencies, and dependencies early in the delivery lifecycle.

Comfort operating in a consulting environment where priorities, stakeholders, and delivery needs may evolve.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
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