We are looking for an MES / POMSnet Application Support Engineer with 3–8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands-on experience with POMSnet or other MES platforms and be capable of supporting business-critical manufacturing applications.
Key Responsibilities
- Provide L2 application support for POMSnet applications.
- Troubleshoot and resolve application incidents and user-reported issues.
- Perform initial analysis, root-cause investigation, and coordinate with technical/vendor teams for resolution.
- Support application configuration, deployments, upgrades, and production support activities.
- Work with manufacturing/site users to understand and resolve MES-related issues.
- Follow applicable GxP, change-control, and support processes within a pharmaceutical environment.
- Maintain troubleshooting and knowledge documentation.
Required Skills
- 3–5 years of relevant experience in MES application support.
- Hands-on experience with POMSnet or another MES platform.
- Experience working within the pharmaceutical/life-sciences domain.
- Good understanding of manufacturing/MES processes.
- Strong troubleshooting, incident analysis, and application-support skills.
- Good communication and stakeholder coordination skills.
Good to Have
- Experience handling incidents/service requests using ServiceNow (SNOW).
- Exposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments.
- Experience supporting validated/GxP applications.
- MES application integration with SAP, DCS, Bartender and others
Detailed Responsibilities
- Provide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity.
- Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications.
- Configure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements.
- Create, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards.
- Ensure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards.
- Develop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents.
- Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities.
- Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability.
- Mentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices.
- Coordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes.
- Support MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post-deployment stabilization.
- It’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh & dispense, recipe execution, and shop floor manufacturing processes, along with hands-on experience in MES tools (POMSnet/ PAS-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support activities.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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