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MES Application Support

00070180371

We are looking for an MES / POMSnet Application Support Engineer with 3–8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands-on experience with POMSnet or other MES platforms and be capable of supporting business-critical manufacturing applications.

Key Responsibilities

  • Provide L2 application support for POMSnet applications.
  • Troubleshoot and resolve application incidents and user-reported issues.
  • Perform initial analysis, root-cause investigation, and coordinate with technical/vendor teams for resolution.
  • Support application configuration, deployments, upgrades, and production support activities.
  • Work with manufacturing/site users to understand and resolve MES-related issues.
  • Follow applicable GxP, change-control, and support processes within a pharmaceutical environment.
  • Maintain troubleshooting and knowledge documentation.

Required Skills

  • 3–5 years of relevant experience in MES application support.
  • Hands-on experience with POMSnet or another MES platform.
  • Experience working within the pharmaceutical/life-sciences domain.
  • Good understanding of manufacturing/MES processes.
  • Strong troubleshooting, incident analysis, and application-support skills.
  • Good communication and stakeholder coordination skills.

Good to Have

  • Experience handling incidents/service requests using ServiceNow (SNOW).
  • Exposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments.
  • Experience supporting validated/GxP applications.
  • MES application integration with SAP, DCS, Bartender and others

Detailed Responsibilities

  • Provide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity.
  • Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications.
  • Configure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements.
  • Create, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards.
  • Ensure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards.
  • Develop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents.
  • Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities.
  • Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability.
  • Mentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices.
  • Coordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes.
  • Support MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post-deployment stabilization.
  • It’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh & dispense, recipe execution, and shop floor manufacturing processes, along with hands-on experience in MES tools (POMSnet/ PAS-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support activities.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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