About the role
As a SAP Functional Consultant – OpenText InfoArchive Support, you will make an impact by supporting and maintaining the enterprise OpenText InfoArchive platform that serves as the repository for archived SAP data following our SAP decommissioning initiative, ensuring archived data remains stable, secure, and accessible for audit, legal, finance, compliance, and other business functions. You will be a valued member of the OpenText InfoArchive support team and work collaboratively with business users, infrastructure teams, database administrators, and the OpenText support team.
In this role, you will
- Provide day-to-day application support for the OpenText InfoArchive platform, monitoring application health and proactively identifying potential issues.
- Investigate and resolve production incidents and service requests within agreed SLAs, and perform root cause analysis for recurring issues to recommend preventive measures.
- Work with business users to understand and fulfill historical SAP data requests, troubleshooting data retrieval issues and performing SQL-based analysis where required.
- Coordinate with OpenText support and collaborate with infrastructure, database, and vendor teams on product issues, patches, upgrades, testing, and deployment activities to ensure application stability.
- Support enhancements and change requests, validate archived SAP data for completeness and accuracy, manage user access requests, and maintain support documentation and operational reporting for stakeholders.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Irving, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Hands-on experience with SAP ECC and strong understanding of SAP business processes and historical data management.
- Experience with OpenText Info Archive and SAP data management in an enterprise environment.
- Proficiency in SQL (PostgreSQL preferred), including SQL-based analysis and troubleshooting of data retrieval issues.
- Experience providing L2/L3 application support in a production environment, including incident and service request resolution.
- Strong analytical skills, excellent communication, and the ability to work independently.
These will help you stand out
- High-level knowledge of SAP tables across FI, Procurement, SD, and Warehouse verticals.
- Experience with data governance practices for archived enterprise data.
- Familiarity with ServiceNow for incident and service request management.
- Strong documentation and knowledge management skills.
- Proven business stakeholder management across functions such as Legal, Audit, Compliance, Finance, HR, Procurement, and Security.
Salary and Other Compensation:
The annual salary for this position is between $83,250- $112,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Employee Stock Purchase Plan
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
