About the role
As a SAP Functional Consultant – OpenText InfoArchive Support, you will make an impact by supporting and maintaining the enterprise OpenText InfoArchive platform that serves as the repository for archived SAP data following our SAP decommissioning initiative, ensuring archived data remains stable, secure, and accessible for audit, legal, finance, compliance, and other business functions. You will be a valued member of the OpenText InfoArchive support team and work collaboratively with business users, infrastructure teams, database administrators, and the OpenText support team.
In this role, you will
- Provide day-to-day application support for the OpenText InfoArchive platform, monitoring application health and proactively identifying potential issues.
- Investigate and resolve production incidents and service requests within agreed SLAs, and perform root cause analysis for recurring issues to recommend preventive measures.
- Work with business users to understand and fulfill historical SAP data requests, troubleshooting data retrieval issues and performing SQL-based analysis where required.
- Coordinate with OpenText support and collaborate with infrastructure, database, and vendor teams on product issues, patches, upgrades, testing, and deployment activities to ensure application stability.
- Support enhancements and change requests, validate archived SAP data for completeness and accuracy, manage user access requests, and maintain support documentation and operational reporting for stakeholders.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Irving, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Hands-on experience with SAP ECC and strong understanding of SAP business processes and historical data management.
- Experience with OpenText Info Archive and SAP data management in an enterprise environment.
- Proficiency in SQL (PostgreSQL preferred), including SQL-based analysis and troubleshooting of data retrieval issues.
- Experience providing L2/L3 application support in a production environment, including incident and service request resolution.
- Strong analytical skills, excellent communication, and the ability to work independently.
These will help you stand out
- High-level knowledge of SAP tables across FI, Procurement, SD, and Warehouse verticals.
- Experience with data governance practices for archived enterprise data.
- Familiarity with ServiceNow for incident and service request management.
- Strong documentation and knowledge management skills.
- Proven business stakeholder management across functions such as Legal, Audit, Compliance, Finance, HR, Procurement, and Security.
Salary and Other Compensation:
The annual salary for this position is between $83,250- $112,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Employee Stock Purchase Plan
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
