About the Role
As a Production Support Lead, you will make an impact by safeguarding the availability, stability, and performance of business-critical healthcare applications in a 24/7 enterprise environment. You will be a valued member of the application services team and work collaboratively with business stakeholders, development teams, infrastructure teams, vendor partners, and onshore and offshore support resources to deliver rapid incident resolution and continuous service improvement.
In this role, you will
· Lead end-to-end production support for tier-one enterprise applications, ensuring service availability, reliability, and performance.
· Own P1 and P2 incident response, coordinate technical bridges, drive timely stakeholder communications, and lead issues through resolution.
· Troubleshoot complex application and integration issues across frontend, upstream, and downstream systems, partnering with internal teams and vendors as needed.
· Use programming and development expertise to review REST API interactions, write and analyse PL/SQL, and debug stored procedures.
· Create and enhance operational dashboards, alerts, and service-health views using tools such as Splunk, AppDynamics, and Dynatrace.
· Coordinate onshore and offshore support activities, establish clear ownership, and maintain effective handoffs across a 24/7 operating model.
· Drive root-cause analysis, problem management, operational documentation, and preventive improvements that reduce recurring incidents.
· Provide hands-on technical leadership and participate in after-hours or weekend support when critical business needs require it.
Work Model: Remote
We believe remote work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position requiring workers located at Hartford, CT or anywhere else in the United States only.
Please note that Cognizant cannot provide visa sponsorship now or in the future.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
· 10+ years of overall information technology experience, including at least 7 years in production or application support.
· Proven experience supporting enterprise-grade, business-critical applications in a 24/7 environment.
· Demonstrated success leading P1 and P2 incidents, managing escalations, and delivering clear, timely communications to technical and business stakeholders.
· Hands-on programming or application development experience, including REST APIs, PL/SQL, and stored-procedure debugging.
· Strong troubleshooting skills across integrated systems, frontend applications, and upstream and downstream dependencies.
· Experience using observability and monitoring platforms such as Splunk, AppDynamics, Dynatrace, or comparable tools.
· Experience collaborating with vendor partners and distributed onshore and offshore teams.
· Excellent verbal communication, stakeholder management, analytical, and problem-solving skills.
· Ability to provide flexible after-hours and weekend coverage as part of a critical support model.
These will help you stand out
· Hands-on experience supporting the MedCompass application, particularly its Utilization Management module.
· Healthcare industry experience, especially within utilization management or care management.
· A track record of hands-on technical leadership in complex, high-risk enterprise environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until September 28th, 2026
Salary and Other Compensation
The annual salary for this position is $63,000 - $110,500, depending on experience, qualifications, geographic location, and other job-related factors.
In addition to salary, this role is eligible for Cognizant's discretionary annual incentive program, subject to individual and company performance.
Benefits
Cognizant offers the following benefits for this position, subject to eligibility requirements:
· Medical, Dental, Vision, and Life Insurance.
· Paid Parental Leave.
· Short-Term and Long-Term Disability Coverage.
· 401(k) Plan with Company Contributions.
· Paid Holidays and Paid Time Off (PTO).
· Employee Stock Purchase Plan (where applicable).
· Employee Assistance Program (EAP).
· Wellbeing and Mental Health Programs.
· Tuition Reimbursement and Learning Resources.
· Career Development and Certification Opportunities.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
