About the Role
As a Production Support Lead, you will make an impact by safeguarding the availability, stability, and performance of business-critical healthcare applications in a 24/7 enterprise environment. You will be a valued member of the application services team and work collaboratively with business stakeholders, development teams, infrastructure teams, vendor partners, and onshore and offshore support resources to deliver rapid incident resolution and continuous service improvement.
In this role, you will
· Lead end-to-end production support for tier-one enterprise applications, ensuring service availability, reliability, and performance.
· Own P1 and P2 incident response, coordinate technical bridges, drive timely stakeholder communications, and lead issues through resolution.
· Troubleshoot complex application and integration issues across frontend, upstream, and downstream systems, partnering with internal teams and vendors as needed.
· Use programming and development expertise to review REST API interactions, write and analyse PL/SQL, and debug stored procedures.
· Create and enhance operational dashboards, alerts, and service-health views using tools such as Splunk, AppDynamics, and Dynatrace.
· Coordinate onshore and offshore support activities, establish clear ownership, and maintain effective handoffs across a 24/7 operating model.
· Drive root-cause analysis, problem management, operational documentation, and preventive improvements that reduce recurring incidents.
· Provide hands-on technical leadership and participate in after-hours or weekend support when critical business needs require it.
Work Model: Remote
We believe remote work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position requiring workers located at Hartford, CT or anywhere else in the United States only.
Please note that Cognizant cannot provide visa sponsorship now or in the future.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
· 10+ years of overall information technology experience, including at least 7 years in production or application support.
· Proven experience supporting enterprise-grade, business-critical applications in a 24/7 environment.
· Demonstrated success leading P1 and P2 incidents, managing escalations, and delivering clear, timely communications to technical and business stakeholders.
· Hands-on programming or application development experience, including REST APIs, PL/SQL, and stored-procedure debugging.
· Strong troubleshooting skills across integrated systems, frontend applications, and upstream and downstream dependencies.
· Experience using observability and monitoring platforms such as Splunk, AppDynamics, Dynatrace, or comparable tools.
· Experience collaborating with vendor partners and distributed onshore and offshore teams.
· Excellent verbal communication, stakeholder management, analytical, and problem-solving skills.
· Ability to provide flexible after-hours and weekend coverage as part of a critical support model.
These will help you stand out
· Hands-on experience supporting the MedCompass application, particularly its Utilization Management module.
· Healthcare industry experience, especially within utilization management or care management.
· A track record of hands-on technical leadership in complex, high-risk enterprise environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until September 28th, 2026
Salary and Other Compensation
The annual salary for this position is $63,000 - $110,500, depending on experience, qualifications, geographic location, and other job-related factors.
In addition to salary, this role is eligible for Cognizant's discretionary annual incentive program, subject to individual and company performance.
Benefits
Cognizant offers the following benefits for this position, subject to eligibility requirements:
· Medical, Dental, Vision, and Life Insurance.
· Paid Parental Leave.
· Short-Term and Long-Term Disability Coverage.
· 401(k) Plan with Company Contributions.
· Paid Holidays and Paid Time Off (PTO).
· Employee Stock Purchase Plan (where applicable).
· Employee Assistance Program (EAP).
· Wellbeing and Mental Health Programs.
· Tuition Reimbursement and Learning Resources.
· Career Development and Certification Opportunities.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
