About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Support Engineer
Location: Toronto, ON
1. End User Support
• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.
2. Incident & Service Request Management
• Respond to incidents and service requests within agreed SLA timelines.
• Perform ticket triage, diagnosis, troubleshooting, and resolution.
• Escalate unresolved issues to specialized support teams with complete troubleshooting details.
• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
3. Field Services & Deskside Support
• Provide onsite support for office locations requiring physical intervention.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
• Act as a customer-facing point of contact for onsite technical issues.
4. Endpoint Lifecycle Management
• Perform device imaging, deployment, refresh, and decommissioning.
• Install, configure, and upgrade operating systems and applications.
• Maintain asset inventory and CMDB accuracy.
• Support laptop provisioning and deployment activities.
Compensation: We are offering between $75,000 – $90,000. Applications will be accepted until Oct 2, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
