The Opportunity
As Service Line Sales – ServiceNow (SM level) for Australia, your mission is to build and grow ServiceNow-led sales across the Australian market — working closely with the Regional Business Development Director and broader Cognizant account teams to open new client relationships and expand revenue within existing accounts. You will own and deliver a Sales Plan aligned to regional and company-wide growth targets, representing one of the fastest-growing service lines in Cognizant’s APJ portfolio.
You’ll be empowered to work with top-tier companies and partners across Australia — building a book of business in a high-growth platform sales environment, while having fun doing it.
2. Who Are We Looking For?
At the Senior Manager level, this role blends hands-on sales execution with the strategic judgement of an experienced solution seller. You will act as a trusted advisor to clients navigating their ServiceNow journey, working cross-functionally with pre-sales, delivery and marketing teams to shape, position and close opportunities. You bring energy, commercial rigour and a genuine curiosity about the platform economy, and you’re comfortable owning a number while operating in a fast-moving, partner-led sales model.
3. Key Responsibilities
• Pipeline & Revenue Growth: Build, manage and convert a qualified pipeline of ServiceNow opportunities across new and existing Australian accounts, in line with agreed sales targets.
• Sales Planning & Execution: Develop and execute a structured sales plan for the ServiceNow service line in Australia, aligned to broader APJ and company-wide objectives.
• Client Relationship Management: Build trusted relationships with client stakeholders across IT, digital transformation and business functions, positioning Cognizant as the ServiceNow partner of choice.
• Solution Positioning: Partner with pre-sales, delivery and platform SMEs to shape compelling ServiceNow value propositions and proposals tailored to client needs.
• Stakeholder Collaboration: Work closely with the Regional Business Development Director, account teams and marketing to identify white space, drive account-based selling and support demand generation.
• Forecasting & Reporting: Maintain accurate pipeline forecasts and provide regular reporting on sales performance, market trends and competitor activity to senior leadership.
• Market & Competitive Intelligence: Stay abreast of ServiceNow’s product roadmap, partner ecosystem and competitor positioning to continuously refine sales strategy.
• Commercial Negotiation: Lead commercial discussions and contract negotiations, working with legal and finance to close deals that are commercially sound.
4. Mandatory Capabilities / Skills / Years of Experience
• 8–12+ years of experience in a senior sales, business development, or client-facing consulting role, ideally within IT services, SaaS, or platform ecosystems — ServiceNow experience strongly preferred
• Demonstrated track record of achieving or exceeding sales targets in a solution-selling or platform-selling environment
• Strong understanding of the ServiceNow ecosystem, partner landscape and platform value proposition (or equivalent enterprise SaaS/platform experience)
• Experience managing complex, multi-stakeholder sales cycles, from pipeline generation through to commercial negotiation and close
• Established network and relationships within the Australian enterprise / mid-market ServiceNow ecosystem highly advantageous
• Bachelor’s degree required; MBA, Communications, or other sales training certifications preferred
• Excellent communication, stakeholder management and executive presence; comfortable operating autonomously in a matrixed, partner-led organisation
5. Success Will Be Measured By
• Revenue Targets: Achievement of sales revenue targets for the ServiceNow service line in Australia.
• Pipeline Growth: Growth and quality of qualified pipeline generated across new and existing accounts.
• New Logo & Account Expansion: Number of new clients acquired and expansion revenue secured within existing accounts.
• Win Rate: Conversion rate of qualified opportunities to closed-won deals.
• Forecast Accuracy: Accuracy and consistency of sales forecasting and reporting to leadership.
• Cross-Functional Collaboration: Quality of collaboration with pre-sales, delivery and marketing teams in shaping and closing opportunities.
Next Steps
If this opportunity aligns with your experience and you’re excited by the prospect of joining one of the world’s largest pure-play ServiceNow partners, we’d love to talk. Please apply directly, or visit www.cognizant.com/careers for a complete list of current openings with Cognizant.
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
