Service Line Sales- ServiceNow

The Opportunity

As Service Line Sales – ServiceNow (SM level) for Australia, your mission is to build and grow ServiceNow-led sales across the Australian market — working closely with the Regional Business Development Director and broader Cognizant account teams to open new client relationships and expand revenue within existing accounts. You will own and deliver a Sales Plan aligned to regional and company-wide growth targets, representing one of the fastest-growing service lines in Cognizant’s APJ portfolio.

You’ll be empowered to work with top-tier companies and partners across Australia — building a book of business in a high-growth platform sales environment, while having fun doing it.

At the Senior Manager level, this role blends hands-on sales execution with the strategic judgement of an experienced solution seller. You will act as a trusted advisor to clients navigating their ServiceNow journey, working cross-functionally with pre-sales, delivery and marketing teams to shape, position and close opportunities. You bring energy, commercial rigour and a genuine curiosity about the platform economy, and you’re comfortable owning a number while operating in a fast-moving, partner-led sales model.

• Pipeline & Revenue Growth: Build, manage and convert a qualified pipeline of ServiceNow opportunities across new and existing Australian accounts, in line with agreed sales targets.

• Sales Planning & Execution: Develop and execute a structured sales plan for the ServiceNow service line in Australia, aligned to broader APJ and company-wide objectives.

• Client Relationship Management: Build trusted relationships with client stakeholders across IT, digital transformation and business functions, positioning Cognizant as the ServiceNow partner of choice.

• Solution Positioning: Partner with pre-sales, delivery and platform SMEs to shape compelling ServiceNow value propositions and proposals tailored to client needs.

• Stakeholder Collaboration: Work closely with the Regional Business Development Director, account teams and marketing to identify white space, drive account-based selling and support demand generation.

• Forecasting & Reporting: Maintain accurate pipeline forecasts and provide regular reporting on sales performance, market trends and competitor activity to senior leadership.

• Market & Competitive Intelligence: Stay abreast of ServiceNow’s product roadmap, partner ecosystem and competitor positioning to continuously refine sales strategy.

• Commercial Negotiation: Lead commercial discussions and contract negotiations, working with legal and finance to close deals that are commercially sound.

• 8–12+ years of experience in a senior sales, business development, or client-facing consulting role, ideally within IT services, SaaS, or platform ecosystems — ServiceNow experience strongly preferred

• Demonstrated track record of achieving or exceeding sales targets in a solution-selling or platform-selling environment

• Strong understanding of the ServiceNow ecosystem, partner landscape and platform value proposition (or equivalent enterprise SaaS/platform experience)

• Experience managing complex, multi-stakeholder sales cycles, from pipeline generation through to commercial negotiation and close

• Established network and relationships within the Australian enterprise / mid-market ServiceNow ecosystem highly advantageous

• Bachelor’s degree required; MBA, Communications, or other sales training certifications preferred

• Excellent communication, stakeholder management and executive presence; comfortable operating autonomously in a matrixed, partner-led organisation

• Revenue Targets: Achievement of sales revenue targets for the ServiceNow service line in Australia.

• Pipeline Growth: Growth and quality of qualified pipeline generated across new and existing accounts.

• New Logo & Account Expansion: Number of new clients acquired and expansion revenue secured within existing accounts.

• Win Rate: Conversion rate of qualified opportunities to closed-won deals.

• Forecast Accuracy: Accuracy and consistency of sales forecasting and reporting to leadership.

• Cross-Functional Collaboration: Quality of collaboration with pre-sales, delivery and marketing teams in shaping and closing opportunities.

If this opportunity aligns with your experience and you’re excited by the prospect of joining one of the world’s largest pure-play ServiceNow partners, we’d love to talk. Please apply directly, or visit www.cognizant.com/careers for a complete list of current openings with Cognizant.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.