About the role
As an Application Reliability Engineer, you will make an impact by driving reliability improvements across critical applications and services. You will partner with engineering, operations, infrastructure, and product teams to enhance stability, resiliency, performance, and observability while reducing operational risk and improving customer experience.
In this role, you will
- Lead application reliability initiatives, identifying recurring issues and implementing improvements to enhance stability, availability, and operational effectiveness.
- Drive incident management, root cause analysis (RCA), and remediation activities to reduce production incidents and improve service reliability.
- Assess and improve application resiliency, performance, monitoring, and observability across critical systems and integrations.
- Identify automation opportunities and process improvements that reduce manual effort, operational risk, and support overhead.
- Communicate reliability risks, priorities, metrics, and progress to stakeholders while coordinating cross-functional teams to deliver measurable outcomes.
Work Model
Hybrid | São Paulo, Brazil
This role follows Cognizant’s hybrid work model, requiring periodic onsite collaboration while working closely with global teams and stakeholders.
What you need to have to be considered
- 8+ years of experience in Application Reliability Engineering, Site Reliability Engineering (SRE), Production Engineering, Application Support, or Operations.
- Strong experience leading reliability, stability, and production support initiatives for business-critical applications.
- Experience with incident management, root cause analysis (RCA), problem management, and operational readiness.
- Strong troubleshooting and diagnostic skills using logs, metrics, traces, and monitoring data.
- Hands-on experience with monitoring and observability tools such as Splunk, Datadog, New Relic, AppDynamics, Grafana, or similar.
- Strong understanding of application architecture, APIs, integrations, databases, and cloud-based environments.
- Experience with automation tools and scripting languages such as Python, Shell, Ansible, Jenkins, or similar.
- Strong communication, stakeholder management, and leadership skills.
- Advanced English proficiency.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
These will help you stand out
- Experience working in large enterprise environments.
- Knowledge of ITIL processes and service management practices.
- Experience with microservices, distributed systems, and cloud-native architectures.
- Previous consulting experience in Reliability Engineering, Production Support, or Site Reliability Engineering (SRE).
- Experience defining and managing SLIs, SLOs, error budgets, and operational metrics.
- Exposure to DevOps, CI/CD pipelines, and cloud platforms such as AWS, Azure, or Google Cloud.
- Relevant certifications in Cloud, ITIL, SRE, or DevOps.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by global stakeholders involved in the selection process.
We're excited to meet people who share our mission.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
