About the role
As an Application Reliability Engineer, you will make an impact by driving reliability improvements across critical applications and services. You will partner with engineering, operations, infrastructure, and product teams to enhance stability, resiliency, performance, and observability while reducing operational risk and improving customer experience.
In this role, you will
- Lead application reliability initiatives, identifying recurring issues and implementing improvements to enhance stability, availability, and operational effectiveness.
- Drive incident management, root cause analysis (RCA), and remediation activities to reduce production incidents and improve service reliability.
- Assess and improve application resiliency, performance, monitoring, and observability across critical systems and integrations.
- Identify automation opportunities and process improvements that reduce manual effort, operational risk, and support overhead.
- Communicate reliability risks, priorities, metrics, and progress to stakeholders while coordinating cross-functional teams to deliver measurable outcomes.
Work Model
Hybrid | São Paulo, Brazil
This role follows Cognizant’s hybrid work model, requiring periodic onsite collaboration while working closely with global teams and stakeholders.
What you need to have to be considered
- 8+ years of experience in Application Reliability Engineering, Site Reliability Engineering (SRE), Production Engineering, Application Support, or Operations.
- Strong experience leading reliability, stability, and production support initiatives for business-critical applications.
- Experience with incident management, root cause analysis (RCA), problem management, and operational readiness.
- Strong troubleshooting and diagnostic skills using logs, metrics, traces, and monitoring data.
- Hands-on experience with monitoring and observability tools such as Splunk, Datadog, New Relic, AppDynamics, Grafana, or similar.
- Strong understanding of application architecture, APIs, integrations, databases, and cloud-based environments.
- Experience with automation tools and scripting languages such as Python, Shell, Ansible, Jenkins, or similar.
- Strong communication, stakeholder management, and leadership skills.
- Advanced English proficiency.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
These will help you stand out
- Experience working in large enterprise environments.
- Knowledge of ITIL processes and service management practices.
- Experience with microservices, distributed systems, and cloud-native architectures.
- Previous consulting experience in Reliability Engineering, Production Support, or Site Reliability Engineering (SRE).
- Experience defining and managing SLIs, SLOs, error budgets, and operational metrics.
- Exposure to DevOps, CI/CD pipelines, and cloud platforms such as AWS, Azure, or Google Cloud.
- Relevant certifications in Cloud, ITIL, SRE, or DevOps.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by global stakeholders involved in the selection process.
We're excited to meet people who share our mission.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
