About the Role:
As an Accounts Receivable Support Specialist, you will play a critical role in supporting our client’s accounts receivable operations by reconciling account activity, resolving billing issues, and assisting the Collections and Credit teams. You will work closely with the Sales, Operations, and Finance departments to ensure account accuracy and deliver exceptional customer service.
Work Schedule: Hybrid, Monday through Friday, 8:00 AM to 5:00 PM
- Work from home: Monday and Friday
- In the office: Tuesday, Wednesday, and Thursday
In this role, you will:
- Reconcile account status using invoicing and payment activity analysis.
- Reconcile refund status using invoicing, payment, adjustment, and receipt write-off activity.
- Review pending adjustment requests for accuracy and adherence to current policy standards.
- Research and reconcile misapplied payments.
- Respond to invoice and statement requests.
- Perform reconciliations for assigned accounts to maintain accuracy.
- Partner with the Sales, Operations, and Finance departments to resolve billing, collection, and credit issues.
- Communicate with customers via email, letters, and phone regarding account status.
- Assist the Collections floor and Credit department as needed.
- Assist with metric gathering as needed.
- Support special projects and other duties as assigned or requested.
We strive to provide flexibility wherever possible and are committed to supporting a healthy work-life balance through our various wellbeing programs. Based on the business requirements of this role, this is a hybrid position with required in-office days.
Working arrangements are accurate as of the posting date and may change based on the project, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered:
- High School Diploma or equivalent (GED)
- 1+ year of credit and/or collections experience
- Demonstrated good performance; if in customer service, good quality scores
- Excellent customer service skills
- Strong written and verbal communication skills
- Strong attention to detail, analytical, and problem-solving skills
- High level of organizational skills, integrity, and accuracy
- Good interpersonal skills when working with internal and external customers
- Proficiency with Microsoft Office Suite (Word and Excel)
- Ability to prioritize workload and meet tight deadlines
- Self-starter, able to work independently as well as part of a team
- Ability to develop and maintain positive working relationships
- Support for and participation in the company’s quality standards, with a continuous focus on customer service
These will help you stand out:
- Proficiency with Oracle
Hourly Rate and Other Compensation:
The hourly rate for this position is between $18.00 and $19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be accepted until October 22nd, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
CogWW901
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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