Senior .NET Production Support Lead
About the role
As a Senior .NET Production Support Lead, you will make an impact by ensuring the stability, performance, and availability of critical business applications and production systems. You will be a valued member of the Application Support team and work collaboratively with development, infrastructure, database, network, and business stakeholders to deliver reliable operational excellence.
In this role, you will:
- Monitor application health, overnight batch processing, system performance, queue depths, and production alerts to ensure critical business services meet defined SLAs.
- Lead the resolution of high-priority P1/P2 incidents, coordinate cross-functional teams, drive bridge calls, and provide timely stakeholder communications through service restoration.
- Manage and prioritize incident and service request queues within ServiceNow or Jira, ensuring appropriate assignment, escalation, and resolution of complex production issues.
- Perform hands-on troubleshooting using application logs, thread dumps, heap dumps, and database analysis to identify and resolve production defects and performance bottlenecks.
- Investigate and address data-related issues through SQL analysis, data corrections, transaction reprocessing, configuration updates, and application recovery activities.
Work model (Hybrid)
Based on this role's business requirements, this is a Hybrid position requiring attendance at the client location in Tower Square, Hartford, Connecticut.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- At least 8 years of experience supporting enterprise .NET applications in a production support or application support environment.
- Deep knowledge of Microsoft SQL Server, including query tuning, execution plan analysis, indexing strategies, stored procedures, deadlock analysis, and performance optimization.
- Experience investigating application, database, and infrastructure issues using monitoring tools such as Dynatrace.
- Proven expertise in incident management, problem management, and change management within ITIL-driven environments.
- Strong analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective resolutions.
- Experience working with ServiceNow, Jira, or similar ticketing and workflow management platforms.
- Ability to communicate technical issues effectively to both technical and non-technical stakeholders during critical incidents.
- Demonstrated leadership experience coordinating multiple teams and mentoring junior support engineers.
These will help you stand out
- Experience supporting high-volume, customer-facing financial services or insurance applications.
- Knowledge of application performance monitoring, observability, and production support best practices.
- Experience with batch processing environments and enterprise integration systems.
- Familiarity with automation, operational efficiency initiatives, and proactive monitoring strategies.
- Strong stakeholder management skills and proven ability to lead under pressure in mission-critical environments.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.
Compensation
The annual salary for this position ranges from $70,000 to $117,000, depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and applicable plan terms.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
