Cognizant is seeking an End User Computing Tech to deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices.
RESPONSIBILITIES
· Provide IT support across a wide range of client activities.
· Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
· Manage the ticket queue by reviewing open tickets and following approved workflows.
· Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
· Manage inventory of laptops.
· Deliver ‘White Glove’ service to users, even in high-pressure situations.
· Work effectively in a project-based environment that requires flexibility and strong teamwork.
· Perform other duties as assigned by the End-User Computing (EUC) Manager.
SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:
· Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.
· Proficient in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); Linux knowledge is also required.
· Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.
· Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).
· Experience providing IT support to manufacturing sites (factories) is desirable.
· Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.
· The primary work location will be the client’s office in the designated area.
The salary range for this role is between $64,000 and $74,000 depending on skills and qualifications of the candidates. Applications will be accepted till 11/05/2026.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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