Lifecycle Management Agent - Lithuanian

Key Responsibilities

• Revenue Growth & Upselling: Proactively identify opportunities over the outbound calls to introduce add-ons and features to merchants, maximizing revenue per account through strategic upselling.

• Escalated Support Management: Act as the final point of resolution for complex merchant issues managed via Beehive that exceed the scope of standard Customer Support.

• Performance & Productivity: Maintain high efficiency by adhering to agreed Average Handle Time (AHT) targets. You will be expected to manage opportunity volumes effectively (e.g., managing ~45 opportunities per day based on a 10-minute AHT).

• Cross-Market Collaboration: Demonstrate flexibility by providing support to other global markets during periods of lower local workload. This ensures optimal resource utilization and helps maintain high service standards across the entire organization.

• Market Agility: Support the broader team with ad-hoc activities and special projects as requested by the market to meet evolving business demands.

Requirements

• Strong verbal communication skills in English and Lithuanian

• Previous experience in outbound calling, customer service, or sales support is preferred.

• Ability to handle a high volume of calls while maintaining professionalism.

• A high level of agility to thrive in a fast-paced environment and quickly pivot when processes or merchant needs change.

• Good problem‑solving skills and customer‑focused mindset.

• Ability to work with CRM tools and follow structured workflows.

Nice to Have

• Familiarity with performance metrics such as CRM tools (Salesforce/HubSpot), reporting platforms (Looker), and communication stacks (Slack, Outreach, WhatsApp, Beehive).