Role Overview
We are looking for a proactive and analytical Business Analyst who can bridge business needs, operational processes, and digital transformation.
Beyond traditional requirements gathering, the role will work closely with business stakeholders to critically examine existing workflows, identify opportunities for improvement, and reimagine how services can be delivered more effectively.
The ideal candidate should be comfortable navigating ambiguity, challenging existing practices constructively and translating business problems into practical, user-centric solutions.
Key Responsibilities
- Business Analysis & Discovery: Engage stakeholders to understand business processes, operational challenges, and underlying user needs, going beyond stated requirements to uncover root causes.
- Business Process Transformation: Analyse existing workflows, identify inefficiencies and opportunities for simplification, standardisation, automation, or fundamental process redesign.
- Product & Solution Thinking: Translate business needs into clear problem statements, user journeys, functional requirements, and user stories, while considering opportunities for reuse and integration.
- Stakeholder Engagement: Facilitate workshops and discussions with business users, operational teams and technology stakeholders to challenge assumptions, align priorities, and drive meaningful change.
- Change & Implementation Support: Support solution validation, user acceptance testing, change impact assessments and adoption of redesigned processes.
- Continuous Improvement: Proactively recommend improvements based on user feedback, operational insights and emerging technologies, ensuring solutions deliver measurable business outcomes.
Requirements
- Experience in business analysis, business process improvement, digital transformation, product management, or related disciplines.
- Strong analytical and problem-solving skills, with the ability to deconstruct complex business problems and propose practical improvements.
- Ability to facilitate stakeholder discussions, challenge existing assumptions, and influence decisions constructively.
- Experience in process mapping, requirements elicitation, user journey analysis, and translating business needs into actionable deliverables.
- Comfortable working across business and technology teams, with an understanding of Agile delivery practices.
- Self-driven, adaptable, and comfortable operating in ambiguous or evolving environments.
Preferred Attributes
- Experience in public-sector transformation, social services, or complex service delivery environments.
- Exposure to service design, design thinking, business process re-engineering, or product discovery.
- Ability to balance immediate operational needs with longer-term transformation objectives.
- Strong curiosity, empathy for end users and willingness to question the status quo.
Technology-agnostic role: Experience with specific platforms or enterprise applications is not mandatory. We value strong business judgement, transformation capabilities, and the ability to identify the right solutions over proficiency in any technology.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
