Smartsheet Functional Consultant
Total Years of Experience: 7 to 12 years (with 5+ years in Smartsheet Functional consulting preferred)
Work Location : Bangalore only
Role Summary
We are seeking a Smartsheet Business Use Case & Functional Consultant who excels at translating business needs into Smartsheet-based solutions. This role focuses on use-case identification, process mapping, functional design, user experience, adoption, and benefits realization. You will guide stakeholders on best practices and build functional solutions that drive measurable operational efficiency.
Key Responsibilities
Use Case Discovery & Consulting
- Lead discovery workshops to identify and prioritize high-value Smartsheet use cases:
- PMO, program management, intake/request management, CAPA, audit tracking, content ops, campaign tracking, vendor management, risk/issue management, etc.
- Conduct process mapping and translate business workflows into Smartsheet solution designs.
- Build business cases and ROI narratives: time saved, error reduction, visibility improvements.
Functional Design & Solution Build
- Create functional designs:
- sheet structures, forms, approval workflows, reports, dashboards, user roles and permissions
- Configure:
- Forms for intake
- Conditional logic and process flows
- Reports and cross-sheet views
- Dashboards (exec + operational)
- WorkApps (preferred) for role-based experience
Adoption & Change Management
- Drive adoption strategies:
- user segmentation (exec/power/standard)
- training plans, playbooks, office hours
- communication packs and quick reference guides
- Define governance and operating model with business owners:
- ownership, ongoing updates, hygiene routines, escalation paths
- Partner with SMEs to ensure processes are audit-friendly and scalable.
Stakeholder Management
- Work with senior business leaders to align solutions to KPIs and business priorities.
- Act as the functional SME bridging business teams and technical delivery.
- Translate functional requirements into technical backlog/user stories (if a technical team builds integrations).
Benefits Realization
- Track outcomes post go-live:
- adoption, cycle time reduction, throughput improvement, SLA adherence
- Maintain roadmap for enhancements and continuous improvement.
Required Skills & Qualifications
- 7–12 years overall experience in business process consulting / PMO / workflow solutions.
- Strong hands-on knowledge of Smartsheet functional capabilities (sheets, reports, dashboards, forms, automation).
- Strong requirement gathering, process mapping, and stakeholder facilitation skills.
- Experience designing solutions for:
- project/program management, operations, service delivery, content ops, governance tracking
- Excellent communication, storytelling, and change management capabilities.
Preferred / Good to Have
- Experience in enterprise rollout / centre of excellence (CoE) models.
- Familiarity with Smartsheet premium apps (Control Centre, Dynamic View, WorkApps) - functional perspective.
- Experience in regulated/validated domains (Life Sciences/Pharma) - preferred.
- Exposure to Agile, Lean, Six Sigma, or BPM.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
