What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.
Be one of our change-makers and join the success story: we are looking for a
Job Title: Customer Relationship Manager – Retail/Consumer Goods (d/f/m)
Location: Germany (Frankfurt)
Key Responsibilities:
· Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
o Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
o Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
o Identifies new clients, also qualifies add-on opportunities to existing engagements
· Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
o Participates in reviews and provides educated and relevant perspectives on key client relationships
· Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
o Responds to and delivers on client requests in an effective and timely manner
o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
o Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
· Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
o Enhances profitability and actively drives portfolio’s overall financial performance
Required Experience:
· Client and industry knowledge:
o Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
o Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
· Excellent communication skills
o Reliable and dependable with clear, concise spoken and written communication skills
o Ability to work in a global team
· Results driven
o Ambitious and hungry to demonstrate and prove leadership credentials
o Self-starter and adaptable- can work independently or within a team structure
· Building relationships and strengthening partnerships by focusing on exceptional client experience
o Natural ability to build customer rapport and create client advocates for Cognizant
o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
o Ability to balance risk and growth to deliver innovative engagements for clients
1. Preferred Experience
· Concepts of financial, marketing and business strategy
o Good understanding of P&L Management including revenue and margin forecasting and deal commercials
· Business acumen
o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
o Deep knowledge in at least one Products and Resources domain area
o Excellent bid management skills
o Exposure to and understanding of multiple delivery and commercial constructs
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。