Platform Support SME JD:
As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to DV360 ,Platforms Billing & Platforms Studio thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings
Process Proficiency Required - Should be expert in
● Google Platform product certified i.e either of these PODs -
● Superior Language & Customer service mindset for all channels (Phone, Chat & Email)
● Deep understanding of Google product/services and ecosystem
Qualification & Experience RequiredRequirement -
● Should have a degree/completed graduation (
● Overall 4 Years of experience with minimum 12 months on the following platform Services- DV360 Platform.
● Display & Video(DV) 360 - Must have knowledge of ; either 1 or more of:
○ Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers
○ Experience in Real-Time Bidding or other related platform
○ Proficient in SQL, HTML, and JavaScript
● Platform Billing 360 -Must have knowledge of ; either 1 or more of
○ General billing questions and billing troubleshooting
○ Credit memos and rebills
○ Billing setting changes (bill-to address, bill-to email, PO additions)
○ Legal customer changes
○ Invoice requests and bulk invoice downloads
○ Questions and consultation regarding billing setups and invoicing
○ Currency changes (where allowed by contracts and settings)
○ DV360 account group creation
○ Retroactive billing
○ Billable cost reports (matching invoice data to report data)
○ Collections/suspensions
Position Responsibilities
● Provide excellent customer service by answering questions and resolving issues
● Maintain a positive and professional attitude towards customers
● Provide support across a variety of platforms, including chat, live email, instant messaging, and phone
● Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
● Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
● Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
● Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
● Inculcate client end users on product usage, from the basics to best practices
● Troubleshoot and resolve complex cases from the proper platform
● Collaborate with international teams in engineering, product, vendor workforce, and other cross-functional teams on specific user-impacting issues and bugs
● Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Google’s direction
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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