Life Sciences Client Relationship Manager
Overview
The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences Client Relationship Manager who will be responsible for growing clients in the Durham, NC area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).
The qualified candidate must reside within the Durham, NC area or must be able to relocate to the Durham, NC area right away.
Key Responsibilities
• Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
• Instrumental in growing the portfolio by 10% in 2026.
• Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.
• Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
• Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.
• Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience:
• Consultative Selling in the Life Sciences IT Industry
• Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.
• Minimum 10 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Parameters for Success:
• Strong Revenue Growth
• Exceptional client handling
• Consultative Selling
• Effective Negotiations
• Large Deal management
• Influence and participate in Solution Design
• Strong Presentation Skills
• Deep knowledge of financial modelling
Preferred Experience:
• Deep Understanding of Client’s priorities and business models
• Strategic thinking
• Excellent Collaboration & Relationship building
• Effective Problem-Solving Skills
• Customer Focus
• CXO Relationship management
• MS or MBA degree preferred
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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