About the role
As a Site Support Technician, you will make an impact by being the go-to person for onsite end users, keeping their systems running smoothly and ensuring they have the support they need to do their best work. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide Windows and Mac desktop support including break/fix troubleshooting, OS issue resolution, and day-to-day end-user assistance across hardware and software.
• Perform IMAC (Install, Move, Add, Change) activities including PC staging, hardware deployment, software installation, and equipment decommissioning.
• Manage and track IT assets using SCCM and Intune, including software deployment, patch management, endpoint configuration, and compliance reporting.
• Diagnose and resolve end-user system failures across networking, printing, and file share issues, and troubleshoot network devices to ensure reliable connectivity.
• Process and manage tickets through ServiceNow, ensuring timely resolution, accurate documentation, and adherence to SLA requirements.
• Support VoIP phones, printers, scanners, and mobile devices (iOS and Android), and implement virus detection and eradication procedures.
• Deliver outstanding customer service in both English and Spanish and perform compliance tasks and asset tracking.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in El Segundo, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• Bilingual proficiency in English and Spanish is required for this role.
• 3+ years of experience in Windows 10/11 and macOS, with hands-on experience troubleshooting OS issues across both platforms.
• Strong proficiency with ServiceNow or a related ITSM ticketing tool, plus working knowledge of SCCM for software deployment and endpoint administration.
• Proficiency in Microsoft 365 Office, Teams, SharePoint, Active Directory, and Symantec or similar antivirus/endpoint protection software.
• Hands-on experience with PC hardware, handheld scanners, label/laser/multifunction printers, and basic AV support.
• Experience supporting mobile devices like iOS and Android, VoIP systems, and computer asset tracking.
• Strong customer service skills, ability to multitask, and a team-oriented mindset.
• Ability to lift up to 50lbs when moving electronic equipment.
• Availability to work 24x7 shifts including nights and weekends.
These will help you stand out:
• Technical degree or equivalent certification in IT support or a related field.
• Background in customer infrastructure support or managed services environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 26, 2026
The annual salary for this position is between $45,000 - $56,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
