Business Analyst

1. Job Title : Sr. Business Analyst 2. Job Summary : Sr Business Analyst role in a global MNC focusing on business operations business analysis and planning for hybrid work model in a day shift environment. The role involves driving strategic analysis optimizing operational processes and enabling data backed decisions while collaborating with cross functional stakeholders across cards and payments or related domains to support sustainable business growth and operational excellence. 3. Experience : 6 - 10 years 4. Required Skills : Technical Skills: Business Operations Business Analysis & Planning Domain Skills: 5. Nice to have skills : Domain Skills:Cards & Payments 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Drive end to end business analysis initiatives by gathering needs clarifying objectives and translating complex business challenges into clear and actionable problem statements that enable practical solutions aligned to organizational goals. -Develop detailed business requirement documents and process specifications that capture operational nuances across business operations and planning ensuring traceability and alignment from inception to delivery. -Coordinate cross functional workshops with stakeholders from operations finance technology risk and compliance to validate requirements resolve conflicting expectations and reach shared understanding of desired outcomes. -Analyze existing business processes across business operations and planning to identify pain points bottlenecks and inefficiencies and then recommend measurable improvements that enhance productivity and consistency. -Create visual process maps workflows and operating models using standard business analysis techniques to communicate current and future state processes for stakeholders in a clear and concise way. -Perform data driven analysis using operational metrics financial indicators and customer insights to produce reports and dashboards that support evidence based decision making at different management levels. -Partner closely with technology teams to ensure that requirements are accurately interpreted into functional specifications user stories and acceptance criteria that are feasible testable and aligned with business value. -Support testing cycles by reviewing test scenarios validating outcomes against business requirements and documenting defects or gaps to ensure that delivered solutions meet agreed expectations. -Prepare and deliver structured presentations business cases and status updates that clearly communicate analysis findings proposed solutions risks and dependencies to stakeholders in a hybrid working environment. -Guide change management activities by documenting operating procedures supporting training content and helping teams transition to new processes or systems with minimal disruption to day to day operations. -Collaborate with regional and global teams to align business analysis and planning approaches ensuring consistency in methodology documentation standards and governance across the broader enterprise ecosystem. -Apply domain understanding in cards and payments where relevant to assess impacts on transaction processing customer journeys risk controls and regulatory considerations within proposed business solutions. -Continuously monitor implemented solutions by tracking key performance indicators gathering feedback from users and recommending further enhancements that support long term efficiency customer satisfaction and business resilience. -Qualifications -Exhibit solid experience in business operations with proven ability to understand operational workflows service metrics and control frameworks across complex enterprise environments. -Demonstrate strong expertise in business analysis and planning including requirements elicitation process modelling prioritization techniques and translating strategy into actionable initiatives. -Show capability to interpret quantitative and qualitative data sets perform trend analysis and convert insights into clear recommendations that support planning and performance management. -Display familiarity with cards and payments domain concepts such as authorization flows settlement reconciliation and dispute handling even if the exposure is through adjacent financial services domains. -Utilize experience in hybrid work settings by applying effective communication documentation and collaboration practices that support distributed teams and maintain continuity of analysis activities. -Apply knowledge of project and delivery methodologies such as agile and iterative approaches to structure analysis tasks manage backlogs and align with release planning. -Exhibit strong stakeholder engagement skills with the ability to influence without formal authority manage expectations and facilitate consensus among diverse business and technology partners. -Display proficiency in using business analysis and productivity tools such as spreadsheets presentation software documentation tools and process modelling utilities to create clear deliverables. -Demonstrate excellent written and verbal communication abilities that enable precise documentation concise reporting and effective facilitation of workshops and walkthroughs. -Show commitment to continuous learning by keeping pace with evolving practices in business analysis business operations and planning while being open to adopting new methods and frameworks. -Exhibit strong problem solving and critical thinking capabilities with a focus on structured reasoning root cause analysis and practical solution design aligned to business priorities. -Apply sound understanding of risk 9. Job Location : Primary Location :MXJAGUAA01(ITMEX Guadalajara JA-Aviacion-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Sr. Business Analyst [60BA00] 11. Demand Requires Travel? : No 12. Certifications Required : NA