Job Summary
This role supports default servicing operations as a service processing executive with focus on accurate data handling report preparation and issue tracking for mortgage and loan portfolios. The professional uses strong MS Excel skills to manage critical default servicing data while working in a structured night shift office environment ensuring risk aware and compliant outcomes.
Responsibilities
- Manage default servicing case data by updating validating and reconciling loan level information in MS Excel to maintain accurate records and support timely processing of customer accounts.
- Prepare structured Excel based reports that summarize key default servicing metrics to provide operations teams and stakeholders with clear visibility of portfolio trends and exceptions.
- Analyze delinquency and default patterns using Excel formulas and data tools to identify anomalies potential control gaps and opportunities for process improvement.
- Coordinate with internal operations teams through documented workflows to ensure default servicing activities are completed within defined timelines and quality standards.
- Execute daily work queues in a night shift office environment by following standard operating procedures and checklists that support continuous business coverage.
- Validate completeness and accuracy of documents received for default servicing by cross checking data fields and updating tracking logs in Excel.
- Escalate process issues and data discrepancies through defined channels to enable timely resolution and to reduce operational and regulatory risk.
- Maintain thorough documentation of actions taken on each case in line with default servicing guidelines to support audit readiness and transparent case histories.
- Apply awareness of property related aspects in default servicing to ensure tasks connected to property preservation and maintenance follow documented instructions where applicable.
- Support adherence to operation risk practices by consistently following control checks and documenting any exceptions or potential issues identified during processing.
- Collaborate with quality review teams by providing clean and well organized Excel files that support independent review of default servicing activities.
- Contribute to continuous improvement by sharing observations on recurring issues and suggesting practical enhancements to templates and checklists used in daily work.
- Adhere to all company policies and client expectations related to confidentiality information security and ethical conduct while handling sensitive customer data.
Qualifications
- Possess professional experience of at least two years in operations or back office processing with direct hands on use of MS Excel for data analysis and reporting.
- Demonstrate strong proficiency in Excel functions such as lookups pivot tables filters and conditional formulas to work efficiently with large default servicing data sets.
- Show familiarity with mortgage or loan servicing concepts including delinquency stages default timelines and fee handling even if learned through prior roles or training.
- Exhibit exposure to property preservation processes such as status tracking and vendor updates as part of default or real estate related operations where available.
- Display understanding of operation risk concepts such as controls monitoring documentation standards and regulatory awareness within financial services operations.
- Communicate clearly in spoken and written form to document case actions collaborate with peers and respond accurately to process related queries.
- Adapt comfortably to fixed night shift work from office requirements and maintain consistent productivity and accuracy during scheduled working hours.
Certifications Required
Preferred certifications include MS Excel Specialist or equivalent and any operations risk or mortgage servicing related certification.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
