Senior Consulting Manager – ServiceNow Chat Architect
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Senior Consulting Manager – ServiceNow Chat Architect, you will make an impact by leading enterprise clients through the assessment and migration of legacy chat platforms to modern ServiceNow-based conversational solutions. You will be a valued member of the Consulting team and work collaboratively with clients, cross-functional stakeholders, and ServiceNow account teams.
In this role, you will:
- Lead end-to-end delivery of ServiceNow chat assessment and migration planning engagements, owning scope, schedule, quality, and client satisfaction
- Conduct current-state assessments across chat platforms, including workflows, integrations, data, and technical constraints
- Define migration strategies, roadmaps, and detailed plans aligned to business and technical requirements
- Identify key dependencies, risks, and assumptions, and establish mitigation strategies to support successful transformation
- Facilitate workshops and executive discussions, communicating findings and recommendations to senior stakeholders
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires travel as needed and at least 3 days per week in a client or Cognizant office in West Chester, PA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you must have to be considered
- 10+ years of experience in IT consulting, enterprise architecture, or technology delivery, including 5+ years focused on ServiceNow
- Hands-on experience delivering ServiceNow chat solutions (Agent Chat, Virtual Agent, Now Assist, or similar)
- Proven success leading large-scale platform migration or modernization programs in enterprise environments
- Strong understanding of IT service management operations, service desk workflows, and conversational interfaces
- Demonstrated ability to manage senior client relationships and communicate complex concepts to executive audiences
These will help you succeed
- ServiceNow certifications (CIS, CTA, CMA) in ITSM, CSM, or conversational capabilities
- Experience in telecommunications, cable, managed services, or similar large enterprise industries
- Knowledge of enterprise chat and conversational platforms (e.g., Microsoft Teams, Genesys, Salesforce Service Cloud)
- Background in integration architecture and data migration (e.g., APIs, IntegrationHub, middleware tools)
- Strong facilitation and leadership skills with the ability to manage multiple workstreams in parallel
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) plan with company contributions
- Employee stock purchase plan
- Employee assistance program
- Paid time off plus 10 paid holidays
- Paid parental leave and fertility assistance
- Learning and development programs and certifications
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
