Cognizant is seeking a Delivery Lead -Infrastructure Managed Services and IT Asset Management for a full-time opportunity in Des Moines, IA.
Qualified candidates must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.
This role will be responsible for end-to-end service delivery, operational governance, transformation initiatives, financial management, and oversight of both Hardware Asset Management (HAM) and Software Asset Management (SAM) functions.
The ideal candidate will have extensive experience managing complex enterprise infrastructure environments, leading global delivery teams, driving operational excellence, and acting as a trusted advisor to senior client stakeholders.
Key Responsibilities
Program Leadership & Governance
- Lead large-scale Infrastructure Managed Services programs supporting global enterprise environments.
- Own service delivery, customer satisfaction, operational KPIs, SLAs, XLAs, and contractual commitments.
- Establish executive governance cadence, steering committees, service reviews, and operational reporting.
- Act as the primary escalation point for critical incidents, service risks, and customer concerns.
- Develop and execute continuous service improvement and transformation roadmaps.
Infrastructure Operations Management
- Oversee delivery across multiple infrastructure towers including:
- End User Services
- Service Desk
- Network Operations
- Data Center Operations
- Server & Storage Administration
- Cloud Operations (Azure, AWS, GCP)
- Database Services
- Identity & Access Management
- Security Operations
- Workplace Technology Services
- Ensure operational stability, availability, performance, and compliance across infrastructure services.
Hardware Asset Management (HAM)
- Govern the complete lifecycle of IT hardware assets.
- Develop asset standards, policies, and lifecycle management processes.
- Manage procurement, deployment, inventory tracking, refresh planning, warranty management, and asset disposal.
- Ensure CMDB and asset repositories remain accurate and audit ready.
- Drive cost optimization through asset utilization and lifecycle management strategies.
Software Asset Management (SAM)
- Lead enterprise-wide software asset management and license compliance programs.
- Manage software inventory, licensing models, renewals, audits, and vendor relationships.
- Establish software governance and usage optimization initiatives.
- Mitigate licensing and compliance risks.
- Drive software rationalization and cost reduction programs.
Financial & Commercial Management
- Manage P&L, budgets, forecasting, resource planning, and financial governance.
- Identify opportunities for cost reduction, automation, and operational efficiencies.
- Participate in contract negotiations, renewals, scope expansion, and service improvements.
- Track delivery performance against contractual obligations.
Transformation & Automation
- Drive infrastructure modernization initiatives.
- Lead adoption of:
- AIOps
- ITSM/ITOM platforms
- ServiceNow
- Infrastructure Automation
- Cloud Transformation
- Observability Platforms
- Develop operational efficiencies through automation and self-healing capabilities.
People Leadership
- Lead, multi-disciplinary teams.
- Build high-performing delivery organizations.
- Mentor delivery managers, tower leads, and operations teams.
- Establish succession planning, training, and talent.
Qualifications:
Experience managing multi-disciplinary teams.
Experience with building high-performance delivery organizations.
Experience managing Service Delivery Teams, Tower Lead and Operations teams.
Experience with succession planning, training and talent.
Technical Knowledge
- Data Center Operations
- Windows & Linux Platforms
- Virtualization (VMware/Hyper-V)
- Storage & Backup Technologies
- Enterprise Networking
- Cloud Platforms (Azure, AWS, GCP)
- ITSM Platforms (ServiceNow preferred)
- Monitoring & Observability Tools
- CMDB & Asset Management Platforms
- Security & Compliance Frameworks
- Software Licensing & Vendor Management
Preferred Certifications
- ITIL v4 Managing Professional or Expert
- PMP / PgMP
- CISSP (Preferred)
- Microsoft Azure Certifications
.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
