Field Service Engineer/ Deskside Support Engineer
About the Role
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer – Amsterdam to join our Infrastructure Services Team.
In This Role, You Will:
- Participate in troubleshooting for both hardware and software issues;
- Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
- MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
- Provide onsite escorts for Third Parties;
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
- Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
- Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
- Checking networked printers and MFDs for error messages
- Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
Work Model
The role requires working five days a week at the client’s Amsterdam office; there is no hybrid option.
What You Need to Have to Be Considered
· Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.
· During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.
· Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.
· Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.
· Deploy End User device hardware upgrades and software patches in line with client compliance policies.
· Remove decommissioned End User Equipment from client asset systems.
· Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalate to the team leader or manager when guidance is needed.
· Escort break-fix partners/vendors to device locations when required.
· Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs.
· For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
What we offer (Netherlands)
· Competitive salary
· Access to Udemy and Cognizant Academy
· Technology-driven organization with an open team spirit
· International work environment
Contact the Recruiter
Megha Nagpal
Email: [email protected]
Phone: +31 6 2715 5643
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
