1. Job Title : SPE-Policy Servicing 2. Job Summary : Serve as a specialist in policy servicing for life and annuities insurance focusing on accurate documentation policy maintenance and customer centric support using MS Office in a hybrid day shift environment. Contribute to efficient operations and quality service delivery while ensuring clear communication in English for internal and external stakeholders. 3. Experience : 1 - 3 years 4. Required Skills : Technical Skills: MS Office Domain Skills: 5. Nice to have skills : Domain Skills:Life and Annuities Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Manage end to end policy servicing activities for life and annuities contracts by updating records processing policy changes and maintaining accurate documentation to support reliable customer outcomes and operational integrity. -Handle policy requests such as endorsements reinstatements cancellations and beneficiary updates through structured workflows while ensuring that all actions are compliant with organizational standards and industry practices. -Prepare review and store policy related documents using MS Office tools to maintain clear and organized records that can be easily referenced by operations teams and management stakeholders. -Monitor daily queues and work lists for policy servicing tasks by prioritizing items based on urgency and complexity to ensure that service level expectations and turnaround times are consistently met. -Collaborate with cross functional teams including underwriting claims and customer service through written and verbal communication in English to resolve policy issues and clarify servicing requirements. -Analyze policy data and transaction histories within spreadsheets and reports to identify discrepancies perform reconciliations and escalate exceptions to ensure data accuracy and operational risk mitigation. -Document each servicing action and decision in internal systems with precise and concise narratives so that audit trails are transparent and future reviews can be performed efficiently. -Respond to internal inquiries related to policy status and servicing progress by providing clear explanations and timely updates that improve stakeholder confidence and decision making. -Support continuous improvement initiatives by providing feedback on servicing processes identifying recurring issues and suggesting ways to optimize workflows using MS Office based templates and reports. -Maintain confidentiality of sensitive customer and policy information by following organizational guidelines and regulatory expectations throughout all servicing and documentation activities. -Participate in hybrid work arrangements by coordinating tasks effectively both from office and remote settings while maintaining consistent productivity and adherence to day shift requirements. -Adapt to evolving product features and policy servicing rules within life and annuities by reviewing reference materials and applying updated instructions to everyday work activities. -Provide clear and respectful communication in English during calls emails and written notes so that information regarding policy servicing actions is easily understood by colleagues and stakeholders. -Qualifications -Demonstrate solid proficiency in MS Office applications with the ability to create structured documents maintain detailed spreadsheets and prepare basic reports that support accurate policy servicing. -Apply foundational knowledge of life and annuities insurance concepts when interpreting policy terms and servicing rules to ensure consistent and context aware handling of customer policies. -Use strong written and verbal English communication skills to document servicing actions coordinate with teams and clarify requirements in a professional and understandable manner. -Exhibit attention to detail and analytical thinking by reviewing policy information carefully validating data entries and identifying potential errors before they impact operations. -Show capability to manage workload within defined timelines by organizing tasks following prioritization guidance and meeting agreed service levels in a structured hybrid work environment. -Display readiness to learn new tools processes and product features related to policy servicing to continuously improve effectiveness and adapt to organizational changes. 9. Job Location : Primary Location :CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Policy Servicing [75IO57] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certification in MS Office or Excel specialization and any recognized training in life and annuities insurance operations.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。