About the role
As an End User Computing Support Engineer, you will make an impact by keeping enterprise workplace technology running smoothly — resolving incidents, deploying devices, and ensuring secure, reliable connectivity across multiple customer sites. You will be a valued member of the End-User Computing and Infrastructure Support team and work collaboratively with Network, Security, and Application teams to deliver consistent, high-quality technical support.
In this role, you will:
- Provide Level 2/3 support for desktops, laptops, mobile devices, printers, servers, and network equipment, diagnosing and resolving issues across operating systems, user access, applications, hardware, and connectivity.
- Support enterprise networking and cloud-management environments, including LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and Cisco Meraki, and investigate routing, firewall, and application-access issues in coordination with Network, Security, and Application teams.
- Administer and support core Microsoft and virtualization platforms, including Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.
- Manage incidents, service requests, and changes through ServiceNow in line with agreed service levels, and carry out device deployment, configuration, patching, software rollout, endpoint security remediation, and asset lifecycle activities.
- Coordinate onsite activities, technology rollouts, and user training while maintaining accurate technical documentation, asset records, and knowledge articles, and keeping stakeholders informed.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in Mango Hill, Queensland. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong knowledge of Windows desktop operating systems, endpoint hardware, and enterprise workplace support.
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, LAN/WAN, routing, and firewall concepts, including experience supporting Cisco Meraki networking and troubleshooting endpoint connectivity.
- Experience with Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.
- Practical understanding of ITIL-based incident, request, problem, and change management processes, with experience using ServiceNow or a comparable IT service management platform.
- Strong troubleshooting and root-cause analysis skills, with clear verbal and written communication across technical teams, managers, and customers.
These will help you stand out
- Experience with Apple Business Manager and mobile device support.
- Ability to explain technical issues in simple business language for non-technical stakeholders.
- Strong customer-service focus, ownership, and attention to detail.
- Ability to prioritize competing tasks and work independently across multiple sites.
- Willingness to support planned after-hours activities and travel between customer sites when required.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
