About the role
As a Regional Service Manager, you will make an impact by leading Field Services operations across your assigned region, owning regional service delivery, operational performance, customer satisfaction, and site support governance. You will be a valued member of the Regional IT Services team and work collaboratively with business leaders, plant management teams, regional service providers, and global IT organizations.
In this role, you will
- Own end-to-end service delivery for Field Services across the region, ensuring achievement of SLA, KPI, and CSAT targets across corporate offices, manufacturing plants, distribution centers, and warehouses.
- Partner with plant leadership and manufacturing operations teams to ensure uninterrupted IT support for critical production environments, own incident escalation for plant-critical disruptions, and drive site reliability and operational continuity.
- Lead and develop regional teams of Site Leads, Desktop Engineers, Plant IT Specialists, and Field Service Analysts through coaching, mentoring, performance management, workforce planning, and succession planning.
- Serve as the primary IT contact for regional business leaders, plant managers, and senior stakeholders, leading operational governance meetings, service reviews, and executive communications.
- Drive service improvement and workplace transformation initiatives, identify automation opportunities, ensure adherence to ITIL processes, and manage regional vendors, budgeting, forecasting, and cost optimization.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Information Systems, or a related discipline.
- 10+ years of experience in IT Infrastructure Services, Field Support, Plant IT, End User Computing, or Service Delivery Management, including 4+ years of leadership experience managing geographically distributed support teams.
- Experience supporting manufacturing, industrial, food processing, logistics, warehouse, or large enterprise environments.
- Strong understanding of Desktop Support Operations, End User Computing, Field Services Management, Plant IT Operations, Asset Lifecycle Management, Service Desk Integration, and ITSM processes.
- Native Spanish, advanced English, and advanced Portuguese language proficiency.
These will help you stand out
- Experience driving service improvement initiatives and workplace transformation programs in large, geographically distributed organizations.
- Proven ability to identify and implement automation opportunities to improve service efficiency and reduce support costs.
- Hands-on experience managing third-party service providers, local outsourcing partners, and vendor contractual commitments.
- Experience coordinating operational technology (OT) support within manufacturing or plant environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
