About the role
A Performance & People Manager is a senior-level leader who thrives in a fast-paced, performance-driven environment. This role is ideal for someone who is highly self-motivated, people-focused, and data-driven, with a strong ability to drive both commercial results and team development.
You will lead Team Leads and Sellers, make impactful decisions, and manage complex operational and sales challenges within the LATAM SMB digital advertising portfolio.
A core responsibility of this role is to build and sustain a high-performance sales culture, developing current and future leaders while continuously improving operational excellence and client impact.
In this role, you will:
People Leadership & Team Development
- Lead, coach, and mentor Sales Team Leads and Sellers, owning performance measurement, engagement, and career development.
- Foster a strong performance culture by identifying development gaps, managing onboarding and selection processes, and building a robust leadership pipeline.
- Drive motivation through incentives, reward programs, contests, and bonus initiatives.
- Manage disciplinary actions, performance cases, and deboarding processes in close partnership with Talent Acquisition and HR.
Operational Excellence & Performance Management
- Own end-to-end operational metrics including Outbound Effort, CSAT, sales KPIs, and productivity targets, ensuring consistent achievement of goals.
- Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), delivering clear performance narratives, root-cause analyses (RCAs), and actionable improvement plans.
- Oversee performance management frameworks for Team Leads and Agents, including defining and executing Performance Improvement Plans (PIPs).
- Own forecasting, capacity, and attendance planning to ensure optimal team coverage and delivery.
Strategic Leadership & Stakeholder Management
- Act as the main point of contact for all program-related matters, influencing a wide range of internal and external stakeholders.
- Provide strategic guidance to leaders and sellers, enabling them to advise SMB clients on digital advertising strategies that maximize ROI.
- Operate in a target-driven environment, ensuring consistent quota attainment and contributing to the growth of the Google Ads customer base across LATAM SMB.
Work model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office.
The working arrangements for this role are accurate as of the date of posting and may evolve based on project, business, or client needs. We will always be transparent about role expectations.
What you need to have to be considered
Education
- Bachelor’s degree or equivalent professional experience.
Experience & Leadership
- 2–5 years of experience in sales leadership, coaching, or people management roles.
- Proven track record of exceeding sales quotas and driving business growth through advertising sales or media account management.
- Experience working with CRM systems and managing multiple priorities in a high-volume environment.
Performance, Decision-Making & Communication
- Strong analytical and critical thinking skills, with the ability to translate data into insights and action plans.
- Exceptional written, verbal, and presentation skills, with confidence communicating to senior stakeholders.
- Customer-centric mindset with a proactive, solution-oriented approach.
Technical & Language Skills
- In-depth knowledge of Google Ads (Search, Display, Video, Apps, etc.).
- Strong proficiency in Google Workspace (Sheets, Docs, Slides) for analysis and reporting.
- Native-level Spanish (written and spoken) and Advanced English (C1/C2).
These will help you stand out
- Executive presence and the ability to confidently represent your teams in senior forums.
- Strategic vision to scale sales and operational processes beyond day-to-day execution.
- Proven experience resolving complex performance or interpersonal challenges.
- Passion for talent development and building sustainable leadership pipelines.
- Experience preparing and presenting high-level business reviews for senior management.
Please upload your resume in English.
We’re excited to meet leaders who are passionate about people, performance, and impact. Even if you don’t meet every requirement, we encourage you to apply and bring your transferable skills, unique perspective, and drive to make a difference in this role.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。