Cognizant is seeking a Senior Desktop Support Analyst for a full-time opportunity in Stamford, CT.
This role will be working out of our client location. Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Responsibilities
- Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Level 2 onsite support for complex customer issues and requests
- Lead deployment of software releases, system upgrades and patches on end user devices.
- Accountable for procurement and Asset management of end user devices
- Leading activities like customer relocations and departmental infrastructure build out.
- Analyse the symptoms of the problem to properly identify the cause of the issue to determine a solution.
- Triage issues such as physical layers, usernames and passwords.
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus.
- Perform onsite installations or replacements of various hardware components and software repair.
- Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution.
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job.
- Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts.
- Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
- Ability to support Tier 1 VIPs
- Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL
Qualifications:
- 3 to 5 years of experience as a Desktop Support Analyst.
- Strong technical knowledge of desktop operating systems and software applications.
- Experience providing deskside support to end-users in a corporate environment.
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Familiarity with remote access tools and techniques.
- Experience working with Active Directory and other directory services.
- Ability to manage multiple priorities and work effectively under pressure.
- Willingness to work flexible hours, including evenings and weekends, as required.
The salary range for this role is between $65,000 and $86,000 depending on skills and qualifications of the candidate. Applications will be accepted till 6/5/2026.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
