Five9 Developer
Role Overview
We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL.
We support a healthy work-life balance through our wellbeing programs.
Key Responsibilities
1. Five9 Development & Configuration
- Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
- Build and maintain IVR scripts, call flows, and automation workflows
- Configure inbound, outbound, and blended campaigns
- Set up skills-based routing, queues, and agent profiles
- Support call recording, reporting, and workforce management modules
2. Integration Development
- Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
- Support data synchronization and workflow automation between platforms
- Assist in integrating telephony systems (SIP, VoIP, PSTN)
- Troubleshoot and resolve integration-related issues
3. System Support & Optimization
- Monitor system performance and assist in optimizing routing and call flows
- Troubleshoot call quality, connectivity, and configuration issues
- Support production deployments and post-go-live activities
- Participate in system testing, validation, and release support
4. Cloud & Security Support
- Support cloud-based contact center architecture using Five9
- Assist with implementing secure authentication methods (SSO, SAML, OAuth)
- Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
- Collaborate with infrastructure and network teams on environment setup
Required Qualifications
- 3–5+ years of experience working with contact center technologies, preferably Five9
- Hands-on experience with:
- Five9 VCC (IVR, ACD, campaigns, reporting)
- SIP, VoIP, and telephony concepts
- REST APIs and system integrations
- CRM integrations (Salesforce or similar)
- Basic understanding of authentication protocols (SSO, SAML, OAuth)
- Familiarity with SQL or reporting tools
Soft Skills
- Strong problem-solving and troubleshooting abilities
- Good communication and collaboration skills
- Ability to work in cross-functional teams
- Detail-oriented with strong documentation skills
- Proactive and adaptable mindset
Nice to Have
- Five9 certifications
- Experience with scripting or programming (JavaScript, Python, or similar)
- Exposure to Workforce Optimization tools (e.g., Verint WFM)
- Experience working in cloud-based environments
Pay Transparency
The annual salary range for this role is $80,000 – $100,000 USD, depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package.
Benefits
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
