Job Title: Field service engineer - Desktop Support
Job Location: Onsite- Portland, Oregon
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a skilled and customer-focused Field Service Engineer – Desktop Support with 4–7 years of hands-on onsite experience across corporate office and manufacturing/factory environments.
The role involves providing end-user and infrastructure support, including break/fix services, deployments, and troubleshooting across a wide range of devices such as desktops, laptops, rugged factory systems, printers, handheld scanners, and conference room A/V equipment.
The ideal candidate will have strong expertise in Windows environments, ITSM-driven support processes, and endpoint management tools, with the ability to quickly diagnose and resolve technical issues.
In this role, you will
Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems.
Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are handled within defined SLAs.
Perform incident management and root cause analysis (RCA) for critical issues, driving long-term resolution and prevention.
Install, configure, and maintain end-user systems and peripherals in both office and factory environments.
Create, update, and maintain SOPs, runbooks, and knowledge base documentation.
Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility.
Perform Windows OS troubleshooting and basic network diagnostics to restore services quickly.
Support IT asset lifecycle activities, including provisioning, deployment, and decommissioning.
What you’ll need to succeed (required skills)
4–7 years of hands-on experience in desktop support / field services environment.
Strong expertise in Windows 10/11 support, including OS troubleshooting and system configuration.
Experience supporting laptop/desktop hardware, printers, and peripheral devices.
Hands-on experience with ITSM tools for incident and request management.
Proficiency in endpoint management tools such as SCCM, IT Shop, and/or Nexthink.
Basic knowledge of network troubleshooting (Wi-Fi, connectivity, LAN issues).
Experience working in onsite environments, including factory or industrial setups.
Strong problem-solving skills and ability to handle high-priority incidents under pressure.
Preferred Skills
Experience supporting A/V systems and conferencing technologies (e.g., Cisco VC devices, telephony systems).
Exposure to industrial/plant IT environments and ruggedized devices.
Knowledge of ITIL processes and best practices.
Familiarity with HP and Lexmark printer environments.
Strong documentation and knowledge management skills.
Work Environment
100% onsite role supporting both office and factory users.
Requires mobility within client premises for device support and troubleshooting.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Portland, Oregon, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
