Role: Senior Deskside support Engineer
Location: Boston, MA
Experience- 8-12 years
Roles and responsibilities:
Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling
Job Description:
· Provide Break-Fix and end user support activities as required.
· Installing and configuring hardware and software components for windows workstations to ensure usability by end users
· Troubleshoot hardware and software issues for windows workstations and mobility support/management
· Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
· Provide smart Hands and Feet support for Technology team on demand
· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
· Provide physical access to vendors on demand for site/Communication rooms .
· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
· Co-ordination for cable patching with Vendors or enable on demand.
· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
· Installing and configuring hardware and software components to ensure usability by end users
· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
· Experience in supporting overall manufacturing / lab IT systems and IT devices
· Familiarity with manufacturing, lab or distribution center IT equipment
· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
· Advanced Microsoft skills (server support, etc.)
· Knowledge / Understanding of GMP and GxP
· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
· Strong focus on quality and attention to detail
Job Qualifications:
· Strong Analytic/Troubleshooting Skills.
· Strong Communication Skills.
· Strong understanding of MS Windows Operating Systems.
· Strong working knowledge of MS Office and basic business application.
· Strong Customer Support Skills.
· Minimum 2 years desk side support services.
· Basic knowledge of networks, telecom, and compute/storage.
· Advanced knowledge of MacOS & iOS environment & administration.
· Advanced understanding of the MacOS imaging & end-point deployment process.
· Basic understanding of policy, user certificates and keychains design, management, and deployment.
· Advanced knowledge of mobile device support
Salary and Other Compensation:
Applications will be accepted until 20 July,2026
The annual salary for this position is between $78,000- $88,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
