Functional Specialist (ISG)

1. Job Title : Functional Specialist (ISG) 2. Job Summary : This role as Functional Specialist ISG focuses on designing and optimizing content review content strategy and content management solutions for a global enterprise in a hybrid work model. A GenAI-supported localization specialist transitions from manual translation to AI orchestration. Their primary responsibilities are crafting prompts curating linguistic assets like glossaries and refining Large Language Model (LLM) outputs to ensure cultural resonance factual accuracy and brand voice. 3. Experience : 8 - 12 years 4. Required Skills : Technical Skills: Content Review Content Strategy Content Management Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : LS Comm. Advisory & Consulting 7. Shift : Day 8. Responsibilities : -Drive end to end content review processes that ensure accuracy compliance and clarity across multiple digital channels while aligning with internal policies and regional guidelines -Coordinate daily content review activities with cross functional teams to meet strict turnaround times and maintain consistent quality standards for stakeholders AI Orchestration & Workflow Design Prompt Engineering: Design test and iterate prompts for specific content types (e.g. SEO UI legal) to guide GenAI tools toward culturally appropriate translations. Pipeline Integration: Work with translation management systems (TMS) and LLM APIs to build automated localization pipelines. Content Classification: Assess source content routing low-risk or high-volume texts through AI and high-impact/creative content to specialized linguists. -Linguistic Governance & Brand Integrity Asset Management: Continuously update and maintain Translation Memories (TMs) glossaries and style guides to ensure AI outputs remain on brand. Hallucination Control: Monitor AI systems for linguistic drifting or inaccuracies adjusting training data or parameters to maintain quality. -Quality Assurance & Evaluation AI Quality Scoring: Implement and oversee automated translation quality assessments (e.g. scoring scales). Human-in-the-Loop (HITL) Review: Act as the human reasoning layer by editing validating and approving AI-generated content for complex cultural nuances. UX & Cultural Fit Testing: Evaluate the end-product (software apps or websites) to ensure it functions correctly and resonates with local audiences. -Cross-Functional Collaboration Bridging Tech & Language: Collaborate with solution architects and developers to build better AI language solutions and fine-tune models. Stakeholder Alignment: Communicate localization ROI and engagement metrics to internal teams. -Collaborate with product owners designers legal teams and subject matter experts to review and approve critical content before publication while minimizing operational risk -Provide guidance to teams on best practices for content creation metadata usage and tagging so content can be easily discovered reused and maintained over time -Support change management activities for new content strategies and tools by facilitating knowledge sharing sessions demonstrations and continuous improvement feedback loops -Coordinate with technology partners to troubleshoot content related issues validate fixes and recommend enhancements that improve usability and reliability for business users -Ensure all written and spoken communication in English meets clarity standards by reviewing grammar tone and terminology to support consistent and inclusive messaging -Prepare periodic reports and dashboards that summarize content review volumes defect trends and strategy outcomes so leadership can make informed decisions on future investments -Qualifications -Highlight professional experience of eight to twelve years in content review content strategy and content management with a focus on enterprise scale environments and digital channels -Describe hands on exposure to designing content governance models review workflows and playbooks that support hybrid work and distributed teams using modern collaboration tools -Demonstrate practical experience with at least one enterprise content management platform and related tools used for workflow automation metadata management and version control -Showcase ability to interpret analytics and performance metrics so content strategies can be refined to improve engagement reduce errors and support business objectives -Outline familiarity with information architecture concepts such as taxonomy navigation structures and content templates that improve consistency and usability for end users -Emphasize strong written and spoken English communication skills including the ability to create clear documentation guidelines and stakeholder updates for diverse audiences -Express comfort in working in a day shift hybrid model with flexibility to collaborate across regions through virtual meetings workshops and asynchronous communication -Describe experience in partnering with product design legal and compliance teams to ensure reviewed content adheres to regulatory requirements and internal quality standards -Highlight aptitude for problem solving in complex content ecosystems by identifying root causes proposing pragmatic solutions and following through on implementation -Share exposure to training or mentoring teams on content processes tools and best practices that raise overall content maturity and operational efficiency -Note familiarity with accessibility and inclusivity principles so content can be understood by a wide range of users including different language proficiency levels and abilities -Indicate experience working in multicultural environments where sensitivity to diverse perspectives and user needs is crucial for creating responsible and ethical content strategies 9. Job Location : Primary Location :INKABLRA10(ITIND BLR - MBP - G3 - SEZ) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Functional Specialist (ISG) [50SG01] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include Content Marketing Certification by HubSpot or equivalent and any recognized certification in Digital Content Management or Information Architecture