About the role
We are seeking a IT Delivery Manager to serve as the primary liaison between our client stakeholders and delivery teams. In this role, you will be responsible for building strong client relationships, ensuring successful project delivery, managing escalations, and identifying opportunities for account growth. You will collaborate closely with cross-functional teams to drive client satisfaction, operational excellence, and long-term business success.
In this role, you will:
· Act as the primary point of contact between the client and onsite/offshore delivery teams, building and maintaining trusted relationships with key stakeholders.
· Gather and understand client business requirements, translating them into actionable requirements for delivery teams.
· Monitor project progress, timelines, deliverables, and service levels to ensure alignment with client expectations and contractual commitments.
· Manage client escalations, proactively resolve issues, and coordinate with internal teams to minimize project risks and delivery disruptions.
· Identify opportunities for account expansion through additional projects, service enhancements, and strategic growth initiatives.
· Prepare and present status reports, executive updates, meeting summaries, and performance dashboards to client and internal leadership teams.
· Coordinate with cross-functional teams including development, QA, infrastructure, and support to ensure seamless project execution and communication.
· Conduct regular client governance meetings and feedback sessions to assess satisfaction levels and drive continuous improvement initiatives.
· Support contract renewals, retention strategies, and long-term relationship management efforts.
· Promote operational excellence and ensure adherence to project delivery standards, processes, and best practices.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Columbus, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.
Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.
What you need to have to be considered
· 18+ years of experience in IT services, software delivery, consulting, account management, client engagement, or related fields.
· Demonstrated experience managing client relationships, stakeholder communications, and escalations within technology delivery environments.
· Strong understanding of the Software Development Life Cycle (SDLC), IT infrastructure, or enterprise technology services.
· Excellent verbal, written, presentation, and interpersonal communication skills.
· Experience coordinating with distributed teams and managing onsite-offshore delivery models.
· Knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
· Experience using project and service management tools such as JIRA, ServiceNow, Microsoft Project, or similar platforms.
· Strong business acumen with an understanding of contracts, SLAs, budgeting, billing, and service delivery governance.
· Ability to travel and work onsite at client locations as required.
This will help you stand out
· 5+ years of experience in account management, client services, delivery management, or onsite engagement roles.
· Proven success in driving customer satisfaction, account growth, and long-term client retention.
· Experience identifying and developing upselling and cross-selling opportunities within existing accounts.
· Certifications such as PMP, ITIL, Six Sigma, Scrum Master, or other relevant project and service management credentials.
· Experience working with global delivery teams and managing large-scale enterprise client engagements.
· Strong analytical and reporting skills with experience creating executive-level dashboards and business reviews.
Salary and Other Compensation:
The annual salary for this position is between $113,459 to $195,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
