Job Summary
This role supports digital content services for online channels and focuses on delivering clear engaging and compliant content in English for a global audience. The talent manages end to end content workflows in a fully remote work from home setup and ensures consistent quality across websites portals and other digital touchpoints. The role requires strong spoken and written English communication and a customer centric mindset that aligns with the company purpose of enabling inclusive access
Responsibilities
- Manage digital content lifecycle for online platforms by coordinating intake drafting review publication and continuous refresh activities to maintain accurate and relevant information for users
- Create clear concise and inclusive English content for web pages articles FAQs and support materials that enable diverse users to easily understand complex topics and take informed actions
- Optimize digital copy for readability accessibility and search visibility by applying structured writing techniques inclusive language guidelines and metadata best practices that improve online discovery and engagement
- Collaborate with product marketing and operations teams to translate business requirements into user focused content journeys that guide customers through digital tasks with minimal friction
- Monitor content performance using analytics dashboards to identify gaps drop offs and high impact opportunities then refine messages and layouts to increase conversion and task completion rates
- Develop reusable content templates and style references that standardize tone voice terminology and structure across multiple digital properties and reduce inconsistencies for customers
- Review and edit peer content for grammar terminology alignment and regulatory compliance while providing constructive feedback that builds shared content quality standards across the team
- Coordinate publication schedules and content updates in digital content management tools to ensure time sensitive information is deployed accurately for campaigns product launches and service changes
- Document content operations workflows governance rules and escalation paths so that remote team members can follow consistent processes and onboard quickly in a distributed environment
- Partner with customer support and online moderators to capture frequent issues and questions then translate them into self service content that reduces support volume and improves resolution speed
- Engage in regular spoken English interactions such as virtual standups reviews and walkthroughs to clarify requirements resolve blockers and maintain smooth coordination in the work from home model
- Adhere to organizational guidelines for data privacy brand integrity and ethical communication so that online content builds trust and supports responsible use of digital services in society
- Continuously improve personal skills in digital storytelling structured writing and analytics interpretation by participating in internal learning sessions and applying new techniques to live content initiatives
Qualifications
- Possess professional experience of five to eight years in digital content services or similar online roles with a focus on managing content for websites portals or applications in a distributed team environment
- Demonstrate advanced proficiency in speaking reading and writing English including the ability to conduct virtual discussions present content proposals and refine complex feedback into clear customer facing messages
- Apply strong domain understanding of online user behavior such as navigation patterns search habits and self service preferences to craft content experiences that feel intuitive and reduce user effort
- Utilize hands on experience with digital content management tools web publishing workflows and basic analytics reporting to manage updates track outcomes and maintain audit ready content records
- Exhibit the ability to work effectively in a work from home environment by managing time communication and collaboration tools in a way that keeps stakeholders aligned despite the absence of travel
- Show familiarity with accessibility practices inclusive communication principles and clear language standards so that online content can be consumed easily by people with diverse needs and backgrounds
- Display strong attention to detail and quality orientation in reviewing and curating content so that every published asset supports organizational goals and reinforces user trust in digital channels
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
