Skill: User Experience Research
Years of Experience Required: 4 to 9 years
Work Location: Mumbai
Work Model: Work from Office (All five days a week)
Job Summary
Sr Design Researcher role for an experienced professional with strong expertise in surveys interviews desk research usability testing and competitor analysis. The role focuses on discovering deep customer insights informing product and service decisions and enabling data backed design strategies within a dynamic work from office day shift environment in a global organization.
Responsibilities
- Conduct comprehensive survey programs that translate stakeholder questions into clear measurable research objectives and produce structured insights that guide product and service experience decisions.
- Design and execute in depth interview studies with diverse customer and user segments to uncover behaviors motivations pain points and unmet needs that inform strategic design directions.
- Perform rigorous desk research by synthesizing academic studies market reports internal data and public information to build evidence based perspectives on user trends and industry dynamics.
- Plan and run end to end usability testing sessions including scenario creation facilitation observation and synthesis to evaluate product flows and uncover specific usability issues.
- Analyze competitor offerings through systematic competitor analysis frameworks to identify experience gaps differentiation opportunities and benchmarks that influence design roadmaps.
- Develop clear research plans including objectives methods sampling approaches timelines and success criteria to ensure every study is aligned with business priorities and design outcomes.
- Synthesize quantitative and qualitative data into cohesive narratives that highlight key findings implications and prioritized recommendations for product design and business decision makers.
- Create visually clear and engaging research artifacts such as insight decks journey summaries and opportunity maps that enable cross functional teams to quickly absorb and act on findings.
- Collaborate closely with product design engineering and business stakeholders in the office environment to integrate research insights into backlogs requirement documents and design explorations.
- Advocate for ethical research practices including informed participation respectful handling of sensitive information and unbiased data interpretation to maintain integrity and trust in all studies.
- Guide project teams in selecting appropriate research methods for each problem framing trade offs between depth speed and scale while ensuring the most valuable learning for the organization.
- Contribute to continuous improvement of research operations by refining templates documentation practices and insight repositories that help teams reuse knowledge and reduce duplicate effort.
Qualifications
- Demonstrate Four to Nine years of hands on experience in survey design implementation and analysis with the ability to craft clear questions and interpret results into actionable guidance.
- Bring extensive experience in conducting semi structured interviews and contextual inquiry with a variety of user groups translating rich narratives into themes and opportunity areas.
- Show strong capability in desk research including literature reviews market scanning and synthesis of multiple information sources into concise evidence based viewpoints.
- Possess advanced expertise in usability testing across low and high fidelity prototypes and live products using appropriate metrics and observation techniques to identify key experience issues.
- Exhibit proven experience in competitor analysis including feature comparisons experience walkthroughs and gap identification that supports strategic positioning and product enhancement.
- Apply solid analytical skills across qualitative and quantitative data using coding frameworks basic statistics and clear reporting methods to produce reliable insights for decision making.
- Use excellent communication and facilitation skills to present complex research findings in a simple compelling and neutral way to cross functional teams and senior stakeholders.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
