Senior Salesforce Administrator
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Location: Phoenix, AZ
We are seeking an experienced Salesforce Administrator responsible for managing, supporting, and optimizing the Salesforce platform. The candidate will work closely with business stakeholders, developers, and support teams to ensure platform stability, user adoption, data quality, security compliance, and successful delivery of business solutions.
Key Responsibilities
Salesforce Administration
• Configure and maintain Salesforce applications using declarative capabilities.
• Manage users, profiles, roles, permission sets, sharing rules, and security settings.
• Create and maintain custom objects, fields, page layouts, record types, validation rules, and Lightning Apps.
• Build and support Salesforce Flows, approval processes, and workflow automations.
• Create reports, dashboards, and analytical solutions to support business operations.
• Support Sales Cloud, Service Cloud, and other Salesforce products as required.
Production Support & Operations
• Provide L2/L3 support for Salesforce platform issues and user requests.
• Analyze, troubleshoot, and resolve configuration, data, and access-related incidents.
• Monitor application performance and system health.
• Perform root cause analysis (RCA) and implement preventive solutions.
• Support monthly releases, deployments, and post-production validation activities.
• Maintain support documentation, runbooks, and knowledge articles.
Data Management
• Perform data imports, exports, cleansing, and mass updates using Data Loader and other tools.
• Maintain data quality, duplicate management, and governance standards.
• Ensure compliance with data security and audit requirements.
Security & Compliance
• Manage Salesforce security model including:
o Profiles
o Permission Sets
o Role Hierarchy
o Sharing Rules
o Field-Level Security
• Participate in org health assessments and security reviews.
• Support vulnerability remediation activities in partnership with development teams.
Stakeholder Collaboration
• Gather business requirements and translate them into Salesforce solutions.
• Provide end-user support and training.
• Collaborate with business, QA, development, and integration teams.
• Support UAT activities and release readiness.
Required Skills
• 5+ years of Salesforce Administration experience.
• Strong experience with:
o Sales Cloud
o Service Cloud
o Lightning Experience
o Salesforce Flow
o Reports and Dashboards
o Data Loader
• Expertise in user management and Salesforce security model.
• Strong troubleshooting and production support experience.
• Experience with Agile delivery methodologies.
• Excellent communication and stakeholder management skills.
Preferred Skills
• Salesforce Administrator Certification.
• Financial Services or Banking domain experience.
• Experience with Financial Services Cloud (FSC).
• Knowledge of DevOps and release management processes.
• Familiarity with Apex, LWC, and integrations for troubleshooting purposes.
• Experience with Salesforce Optimizer and Org Health reviews.
Nice to Have
• Salesforce Advanced Administrator Certification.
• Experience with AI, Agentforce, Einstein, or Copilot-enabled Salesforce capabilities.
• Experience with ServiceNow, Jira, or enterprise ticketing systems.
• Understanding of compliance and regulatory requirements in the banking industry.
Role Summary
Salesforce Administrator responsible for platform configuration, user management, security administration, production support, reporting, workflow automation, data governance, and continuous improvement of Salesforce solutions in a large enterprise environment.
Salary and Other Compensation:
Applications will be accepted until 08/28/2026.
The annual salary for this position is between $ 90,000– $ 110,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
